Piyumi Ratnasooriya
Battaramulla,Sri Lanka
Summary
Customer-focused professional with over 12 years of experience across international airline services, banking, insurance, and customer support. Highly organized and detail-oriented, with strong English communication skills and proven ability to deliver exceptional client support, manage high-volume communications, scheduling, and administrative tasks in fast-paced, international environments.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Cabin Crew – Grade 1 (Business Class)
Emirates Airline
Dubai, UAE
02.2015 - 08.2020
- Delivered exceptional customer service to international passengers while maintaining high service standards.
- Resolved customer inquiries and concerns professionally in a fast-paced, high-pressure environment.
- Collaborated effectively with multicultural teams to ensure seamless service delivery.
- Demonstrated strong communication, problem-solving, and customer-care skills through daily client interaction.
Senior Banking Assistant
Pan Asia Bank PLC
Sri Lanka
05.2011 - 01.2015
- Assisted customers with a wide range of banking transactions and account services while delivering high-quality customer support.
- Managed customer inquiries, documentation, and daily operational reports with accuracy and efficiency.
- Ensured precise data entry and strict compliance with banking policies and regulatory procedures.
Customer Relations Executive
Ceylinco Life Insurance PLC
Sri Lanka
07.2009 - 04.2011
- Handled customer inquiries related to insurance policies and claims with professionalism and clarity.
- Maintained accurate client records, documentation, and timely follow-ups.
- Supported customer retention by delivering consistent, high-quality service and effective communication.
Collections Staff
HSBC
Sri Lanka
11.2007 - 11.2008
- Managed customer communications regarding payments professionally and efficiently.
- Maintained detailed records and supported accurate reporting for management and compliance purposes.
Education
G.C.E. Advanced Level -
St. Mary’s Convent
Sri Lanka12.2007
G.C.E. Ordinary Level -
Buddhist Girls School
Sri Lanka12.2003
Advance Certificate In Secretarial Practice - Secretarial Practice
National Institute of Business Management
Sri Lanka 05.2014 - 11.2014
Skills
- Customer Service & Client Support
- Professional Client Communication
- Call Handling
- Email & Inbox Management
- Scheduling & Calendar Management
- Corporate & Business Communication
- Data Entry
- Documentation
- Record Management
- Reporting
- Administrative Support
- Administrative Skills
- Organizational Skills
- Attention to Detail
- Accuracy
- Multitasking
- Time Management
- Collaborative Team Player
- Cross-Cultural Experience
Training
- Banking & Customer Service Training, HSBC
- Customer Service Excellence, Mr. Dammika Kalapuge, Mr. Dallas Joshua
- Aviation and customer services Training ,Emirates Airline
Languages
English
Full Professional
Sinhalese
Native/ Bilingual
Timeline
Cabin Crew – Grade 1 (Business Class)
Emirates Airline
02.2015 - 08.2020
Advance Certificate In Secretarial Practice - Secretarial Practice
National Institute of Business Management
05.2014 - 11.2014
Senior Banking Assistant
Pan Asia Bank PLC
05.2011 - 01.2015
Customer Relations Executive
Ceylinco Life Insurance PLC
07.2009 - 04.2011
Collections Staff
HSBC
11.2007 - 11.2008
G.C.E. Advanced Level -
St. Mary’s Convent
G.C.E. Ordinary Level -
Buddhist Girls School