Piyumi Hettiarachchi
Oshawa
Summary
Highly skilled IT consultant with over 5 years of experience in project management, possessing a strong track record of success in designing, deploying, and supporting key software and hardware components. Aiming to leverage expertise in IT consulting to contribute effectively to Business Insight's IT group and support clients in achieving their objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Consultant
ABC Company (Pvt) Ltd
04.2022 - Current
- Reduced downtime 95% by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems within 48 hours.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
IT Project Manager
XYZ Company (Pvt) Ltd
06.2018 - 03.2022
- Streamlined 30 different project deliveries by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered 50 reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Education
Bachelor of Science - Information Technology
Durham College
Oshawa, ON11.2017
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
Certification
- PMP® Certification - May 2021
- ITIL® Certification - March 2021
- CompTIA Security+ Certification - Sep 2018
Timeline
IT Consultant
ABC Company (Pvt) Ltd
04.2022 - Current
IT Project Manager
XYZ Company (Pvt) Ltd
06.2018 - 03.2022
Bachelor of Science - Information Technology
Durham College
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