Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
playing cricket
playing cricket
Languages
Timeline
Generic

PIYAS ROY

Toronto,ON

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

4
4
years of professional experience

Work History

MANAGER

DHANSHIRI RESTAURENT AND SWEETS
12.2022 - Current
  • Launched quality assurance practices for each phase of development
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

WAITER AND TANDURI CHEFF

MADINAH GRILL
11.2021 - 11.2022
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Restaurant Waiter

JAIPUR TANDURI
01.2021 - 08.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Trained new servers on restaurant policies and procedures.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

SUPPLY CHAIN MANAGMENT DIPLOMA -

MATRIX COLLEGE
09.2021

High School Diploma -

JALALABAD PUBLIC SCHOOL AND COLLEGE,SYLHET
02.2017

Skills

  • Managing Career Progression
  • Lead Generation
  • Account Management and Updating
  • Managing Live Events
  • Managing Cash Register
  • Employee Training

Accomplishments

  • Documented and resolved [Issue] which led to results.
  • Collaborated with team of 12 in the development of dhanshiri group.
  • Supervised team of 12 staff members.

Additional Information

very co-operative,decent on work,likes to do hard work.

playing cricket

i am an all arounder


playing cricket

i am all rounder


Languages

English
Professional Working
Bengali
Full Professional
Hindi
Professional Working

Timeline

MANAGER

DHANSHIRI RESTAURENT AND SWEETS
12.2022 - Current

WAITER AND TANDURI CHEFF

MADINAH GRILL
11.2021 - 11.2022

Restaurant Waiter

JAIPUR TANDURI
01.2021 - 08.2021

SUPPLY CHAIN MANAGMENT DIPLOMA -

MATRIX COLLEGE

High School Diploma -

JALALABAD PUBLIC SCHOOL AND COLLEGE,SYLHET

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