Piper St. Louis
Winnipeg,MB
Overview
4
4
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Member Service Representative (Summer Student)
Access Credit Union
05.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Guest Experience Associate
Thermea
10.2023 - Current
- Maintained accurate and up-to-date records of guest information.
- Implemented operational improvements based on guest feedback surveys that enhanced overall visitor satisfaction levels.
- Maintained accurate records of guest transactions, resolving billing discrepancies swiftly when necessary.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled customer complaints to satisfy and retain guests.
SUPERVISOR
Stop Sign concessions
05.2021 - 10.2023
- Ensured that safety protocols were followed at all times by all staff members
- Oversaw the training of new employees on job responsibilities and expectations
- Resolved conflicts between team members and departments
- Assisted managers with employee recruitment and interviews
- Trained new employees on company policies, procedures and work ethics
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
SERVER
Fusion Stop
10.2022 - 10.2023
- Processed payments and completed register transactions accurately
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized frequent customer preferences to build relationships and loyalty
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Resolved customer complaints and inquiries in a timely manner.
CASHIER
Sobeys
05.2021 - 08.2022
- Built and maintained positive working relationships with co-workers
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check, and credit cards for customer purchases
- Utilized point of sale system to process payments and transactions
- Provided excellent customer service by greeting customers and offering assistance
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Education
Advanced Bachelor of Arts - Psychology
University of Manitoba
09.2022 - Current
HIGH SCHOOL DIPLOMA -
College Beliveau
06.2022
Skills
- Cash Handling
- Suggestive Selling
- Food Preparation and Safety
- Sales Expertise
- Service Prioritization
- Operational Efficiency and Safety
- Cash Register Operations
- Customer Relations
- Multitasking
- Relationship Building
- Flexible and Adaptable
Languages
French
Professional Working
Certification
- Safe Choices Certification
- Food Handlers Certification
References
References available upon request
Timeline
Member Service Representative (Summer Student)
Access Credit Union
05.2024 - 09.2024
Guest Experience Associate
Thermea
10.2023 - Current
SERVER
Fusion Stop
10.2022 - 10.2023
Advanced Bachelor of Arts - Psychology
University of Manitoba
09.2022 - Current
SUPERVISOR
Stop Sign concessions
05.2021 - 10.2023
CASHIER
Sobeys
05.2021 - 08.2022
HIGH SCHOOL DIPLOMA -
College Beliveau
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