Piper Little
St. Catharines
Summary
Dynamic and results-driven professional with extensive experience as a Hostess Manager at Bricks and Barley. Proven expertise in guest relations and conflict resolution, enhancing customer satisfaction and loyalty. Adept at multitasking and fostering teamwork. I am flexible and able to learn quickly.
Overview
8
8
years of professional experience
Work History
Hostess Manager
Bricks and Barley
01.2020 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
Restaurant Shift Manager
Pizza Hut
01.2017 - 08.2019
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Checked and monitored inventory levels to reorder items.
Education
High School Diploma -
Governor Simcoe Secondary School
St. Catharines, ON06-2019
Skills
- Reservation management
- Workplace safety
- Guest relations
- Takeout order processing
- Customer service
- Conflict resolution
- Cash handling
- Organizational skills
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
- Recruitment and hiring
Languages
English
Full Professional
Timeline
Hostess Manager
Bricks and Barley
01.2020 - Current
Restaurant Shift Manager
Pizza Hut
01.2017 - 08.2019
High School Diploma -
Governor Simcoe Secondary School
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