Good listener and observer, an enthusiastic individual with always positive attitude, detail oriented and strong learning & organization skills matched with ability to manage stress, time & people effectively. I have worked as branch head in agriculture divison for 10 years in Africa. I have a lot experience in Cable Rooting, Making Connectors, and Making Switch. I have also experience in VSAT Installation. This company is basically working with satellite communication generally VSAT. This company also provides ROT and SITs and also provides satellite forward and return link for data transfer and internet connection and also for video conferencing. We are also in the field of maintenance of SAC/ISRO installation. I have also experience in Sky network like TV Cable Connection, Fibre Splice, Rootings & Collection, my post was senior Marketing Executive.
Overview
25
25
years of professional experience
Work History
Retail Store Supervisor
Calgary 99 Ltd
Calgary, AB
05.2023 - 02.2025
Answered product questions and assisted customers in selection and checkout.
Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
Boosted store sales through effective merchandising and strategic product placement.
Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
Liaised with store manager to set up visually appealing layout for store merchandise.
Created timely and accurate inventory, cash and production reports for senior managers.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Promoted business' development by building and maintaining relationships with new clients.
Marked-down clearance items and relocated merchandise to proper store areas.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Observed and monitored store's security cameras to reduce retail crimes.
Evaluated sales trends to make informed decisions regarding inventory replenishment and markdown strategies.
Conducted inventory analysis to determine optimal stock levels.
Oversaw employees and store functions on daily basis.
Branch Head Manager
Etg Inputs Ltd ( Export Trading Group)
Tanzania Mwanza
02.2014 - 03.2023
Managed sales operations and distribution of agrochemicals within the Tanzanian market.
Promotes agrochemicals and veterinary pharmaceuticals.
Importance in Agriculture:Agrochemicals play a crucial role in modern agriculture, helping farmers to:Increase crop yields.
Improve crop quality.
This company also buy communities pulse stocking Big warehouse cleaning plant operate packing, stocking and exporting
Protect crops from pests and diseases.
Here's a more detailed explanation:Agrochemicals:These are chemical substances used in agriculture, primarily to enhance crop production and protect plants from pests and diseases. Fertilizers:These are chemicals that provide essential nutrients to plants, promoting growth and yield.
All day today operation handle branch handling staff, customer, planning to branch clean facing stocking receiving material reporting keep all record with Computer checking expiring near expiring new stock ordering
Contributed to the development of new products and services tailored specifically for the unique needs of the branch''s clientele, resulting in a more diverse and competitive offering portfolio.
Conducted regular performance evaluations for employees, identifying strengths and weaknesses while creating targeted development plans to support their growth within the organization.
Developed strong relationships with key clients through regular communication, personalized service offerings, and strategic account management.
Led a team of sales professionals to exceed performance targets and increase revenue generation consistently.
Implemented staff training programs aimed at improving overall customer service skills, product knowledge, and sales techniques, leading to increased client satisfaction rates.
Maintained friendly and professional customer interactions.
Consulted customers to boost product sales and services.
Branch Manager
Jambo Plastic Ltd
Tanzania
05.2012 - 11.2013
Handling of Mbeya Region sales in Markets
This company, basically plastic industry
Handling warehouse receiving materialstalking, keeping well maintain a record with Computer record
Warehouse to supply small Branch material
Loading every day route sale product
All day to day operation in our Branch operation
Technician
Infinium (India) Ltd
Vadodra Gujarat
02.2005 - 03.2012
Company Overview: This company is basically working with satellite communication generally VSAT
This company also provides ROT and SITs and also provides satellite forward and return link for data transfer and internet connection and also for video conferencing
We are also in the field of maintenance of SAC/ISRO installatio
This company is basically working with satellite communication generally VSAT
This company also provides ROT and SITs and also provides satellite forward and return link for data transfer and internet connection and also for video conferencing
We are also in the field of maintenance of SAC/ISRO installation
Font Desk Operator
BAPS Shri Swaminarayan Mandir
Mumbai India
01.2000 - 02.2005
Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
Managed phone lines, directing calls to appropriate departments while maintaining a courteous and professional demeanor.
Developed rapport with repeat customers through attentive service tailored to individual preferences.
Updated room inventory systems regularly, ensuring accurate availability data for booking agents and online platforms alike.
Maintained accurate guest records for seamless communication between departments and personalized service during stays.
Participated in emergency response plans as needed to ensure guest safety during crisis situations or evacuations procedures.
Resolved customer complaints professionally, implementing solutions to prevent future issues.
Trained new employees on front desk procedures, cultivating strong teamwork amongst staff members for efficient operations.
Generated daily reports on room occupancy rates, revenue figures, and reservation updates for management review.
Assisted guests with reservations, ensuring accommodations met their specific needs and preferences.
Organized transportation services such as taxi cabs or shuttle buses upon request to enhance guest convenience during their stay.
Handled cash transactions securely, balancing the front desk drawer at the end of each shift for accurate accounting records.
Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
Maintained a clean and organized front desk area, creating a welcoming environment for guests upon arrival.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kept accounts in balance and ran daily reports to verify totals.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.