Pinky Prajapat
Summary
Strategic-thinking business development/Account manager with 10 years of experience building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. A self-motivated individual with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.
Overview
10
10
years of professional experience
Work History
Business Development Manager
SAMBHAV FOUNDATION
06.2024 - 03.2025
- Served as primary contact for assigned clients and business opportunities, including kiosks and events.
- Collaborated with sales, marketing, and operations teams to align services with client objectives.
- Ensured clear communication and timely project delivery between clients and internal teams.
- Increased client account revenue by 30% in six months through upsell and cross-sell strategies.
- Retained 95% of clients through personalized support, enhancing team growth and project pipeline.
- Prepared and delivered regular performance reports with strategic insights and actionable recommendations.
- Negotiated contract renewals to secure favorable terms for clients and organization.
- Conducted market research to identify opportunities and align products/services with customer needs.
Business Development Representative
Canada Book Distributors LTD
03.2024 - 05.2024
- Responded promptly to customer inquiries via phone and email.
- Built strong relationships with clients through consistent communication.
- Collaborated with the sales team to target new prospects, and grow the pipeline.
- Conducted outreach through cold calls, emails, and networking events.
- Managed CRM records and maintained up-to-date client information.
- Developed targeted campaigns, and suggested improvements based on customer feedback.
- Delivered presentations to potential clients, and identified partnership opportunities.
- Tracked progress toward monthly sales goals, and provided regular updates.
- Managed needs of more than 6 customers at once using strong prioritization and multitasking abilities.
Assistance Sales/Account Manager
Gehi's Immigration & International legal Law Firm
09.2021 - 01.2024
- Achieved 20% increase in client retention and renewal for $500k annual portfolio through enhanced communication and service response time.
- Supported senior account manager in acquiring over 15 new clients via effective presentations and lead nurturing.
- Ensured compliance with company policies, procedures, and regulatory standards across operations.
- Collaborated with marketing and product development heads to align sales strategies with business objectives.
- Managed client databases, scheduling systems, and reporting tools to ensure accuracy and organization.
- Developed and executed strategies to improve revenue targets through online sales and personal meetings.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
Assistant Sales Manager
Indy-verse
08.2018 - 07.2021
- Collaborate with suppliers, buyers, and distributors to negotiate favorable prices and timelines.
- Optimize product displays, promotions, and pricing to boost sales and enhance customer interest.
- Monitor inventory, manage markdowns, and ensure efficient stock movement across both physical and digital platforms.
- Analyses sales data and market trends to plan product ranges and anticipate demand effectively.
- Leveraged AR/VR technologies to enhance the shopping experience, allowing customers to virtually try on and customize products, thereby increasing engagement and reducing return rates.
- Contributed to the growth of a dedicated consumer community of over 100K, supporting the onboarding of 100+ designer brands and expanding the platform's reach.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Sales Associate
PURPLE STYLE LABS
01.2015 - 07.2018
- Ensure timely restocking by coordinating with the stock team.
- Assisted customers online and in-store, providing product information and support.
- Managed inventory levels, ensuring timely restocking for both physical and online stores.
- Managed high-value contributed to a 10-15% monthly increase in sales, especially during seasonal campaigns maintain.
- Spearhead upselling strategies that led to consistently exceeding sales targets by nearly 50% driving significant revenue growth.
- Multitask effectively to ensure smooth daily operations.
- Processed online orders and coordinated with the logistic team for timely deliveries.
Education
Master in Business Administration - Marketing
NEFTU University
INDIA04.2020
Bachelor of Arts - General
Kalinga University
INDIA04.2017
Skills
- Cross-functional team leadership
- Sales and marketing
- CRM management
- Sales expertise
- Performance reporting
- Communication skills
- Advertising strategies
- Client relationship management & Retention strategies
- Networking expertise
- Business development and planning
- Negotiations
Timeline
Business Development Manager
SAMBHAV FOUNDATION
06.2024 - 03.2025
Business Development Representative
Canada Book Distributors LTD
03.2024 - 05.2024
Assistance Sales/Account Manager
Gehi's Immigration & International legal Law Firm
09.2021 - 01.2024
Assistant Sales Manager
Indy-verse
08.2018 - 07.2021
Sales Associate
PURPLE STYLE LABS
01.2015 - 07.2018
Master in Business Administration - Marketing
NEFTU University
Bachelor of Arts - General
Kalinga University
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