Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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PingPing Zhan

Port Coquitlam,BC

Summary

With 8 years of experience in luxury retail, I specialize in building genuine, long-term relationships with VIP clients by offering personalized, thoughtful service in both English and Mandarin. My career journey has taken me through Nordstrom, Holt Renfrew, and now, Montblanc.

What sets me apart is my ability to connect deeply with clients across cultures. I understand that luxury is not just about the price and product; it's about the experience, the emotion, and the trust we build along the way.

Always happy to connect whether you're passionate about retail, curious about luxury, or just love a great conversation.

Overview

8
8
years of professional experience

Work History

Sales Ambassador

Montblanc
Vancouve, BC
12.2024 - Current
  • Delivery exceptional customer service in a luxury retail environment, catering to high-net-work individuals and VIP clients.
  • Provide personalized product recommendations across writing instructions, leather goods, watches, and limited-edition collections.
  • Maintain and grow long-term client relationships through follow-ups and gifting strategies.
  • Handle client after-sales services, repairs, and special orders.
  • Collaborate with the team to achieve and exceed monthly sales targets, and key performance indicators.
  • Support inventory control, product merchandise, and daily operations to ensure an elevated store experience.

Consultant Stylist

Holt Renfrew
Vancouver, Canada
08.2023 - 12.2024
  • Successfully transitioned clients from the previous company to the new organization, effectively introducing them to the company's culture and values
  • Evaluated customer feedback surveys in order to determine areas where service could be improved upon.
  • Collaborated with the Lease brand to ensure accurate and timely delivery of client orders.
  • Canceled orders based on customer requests, inventory or delivery problems.
  • Utilized WeChat and Redbook for targeted advertising and managing discount promotions.

Personal Stylist

Nordstrom
Vancouver, Canada
11.2017 - 06.2023
  • Develop and maintain relationships with high-end clients, providing personalized shopping experiences and styling advice
  • Built long-term relationships with clients to promote brand reputation and secure continued business.
  • Manage client databases and maintain accurate records of sales and inventory
  • Collaborate with vendors and other industry contacts to provide the best possible service to clients
  • Able to achieve significant sales volume year after year
  • Achieved Platinum Pacesetter status in 2022

Education

Diploma - Business and Management

Shenyang Guangbo Dianshi University
Shenyang
06.2003

Skills

  • Sales and marketing
  • Operational efficiency
  • Team collaboration
  • Remote sales
  • Communication
  • Multitasking abilities
  • Problem-solving abilities
  • Networking
  • Customer service
  • Product knowledge
  • Inventory management
  • Client relationship management

References

Susan Rock, Personal Stylist Manager, Nordstrom, (604) 782-6650, susnrock@aol.com

Andy Chen, Sales Manager, Montblanc, (778) 829-4567, andy.chen1@montblanc.com

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Sales Ambassador

Montblanc
12.2024 - Current

Consultant Stylist

Holt Renfrew
08.2023 - 12.2024

Personal Stylist

Nordstrom
11.2017 - 06.2023

Diploma - Business and Management

Shenyang Guangbo Dianshi University

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