Ping Qian
Moncton
Summary
Dynamic professional with a proven track record at Jitter Bean Coffee, excelling in customer service and operational efficiency. Skilled in multitasking and meticulous attention to detail, I enhanced customer satisfaction and reduced costs through effective management and process improvements. Committed to fostering positive relationships and maintaining a productive work environment.
Professional office worker with strong organizational and communication skills in Irishtown Grocery, adept at managing administrative tasks, coordinating schedules, and maintaining office efficiency. Known for fostering team collaboration and achieving results. Reliable and adaptable to changing needs, with proficiency in Microsoft Office Suite, data entry, and customer service.
Overview
9
9
years of professional experience
Work History
Office Worker
IRISHTOWN GROCERY
08.2019 - Current
- Processed customer transactions efficiently using shell systems.
- Organized merchandise displays to enhance product visibility and sales potential.
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- checked for any missing data(price) entries,recorded and input them into system.
- Answered and managed incoming calls while recording accurate messages for distribution to staff and manager.
- Processed outgoing calls to resolve problems of equipments and to order supplies and some goods.
- Assisted in training new staff on operational procedures and customer service standards.
- opened and closed the store to meet business's needs
- the flexible working hours to meet business's needs
- counted the delivered goods and recorded any missing items.
- multitasking work and proposing efficient suggestions
- input the daily sales data and categorized original receipts and sales reports
Manager
Jitter Bean Coffee
10.2016 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
GED -
SOUTH EAST REGIONAL ADULT OF LEARNLING
77 Hildegard Dr01-2019
No Degree - Linc 4,5
The Multicultural Agercy of The Great Moncton Area
22 Church St T-120 Moncton,NB E1C 0P702-2016
Skills
- Good communication and customer service
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Multitasking abilities
- Ability to work in a fast-paced environment
- Positive attitude
- Meticulous attention to detail
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Office Worker
IRISHTOWN GROCERY
08.2019 - Current
Manager
Jitter Bean Coffee
10.2016 - 11.2018
GED -
SOUTH EAST REGIONAL ADULT OF LEARNLING
No Degree - Linc 4,5
The Multicultural Agercy of The Great Moncton Area