Pinar Ayverdi
Toronto,ON
Summary
Accomplished Customer Service Lead at Lululemon Athletica, adept in customer complaint resolution and office administration. Enhanced customer satisfaction significantly, leveraging computer proficiency and exemplary client relations skills. Mentored team members, improving department operations and performance. Proven track record in efficient workflow planning and data management.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Lululemon Athletica
02.2022 - 01.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Administrative Assistant
NuVou Solutions
03.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts -
University of Toronto
Toronto, ON11.2019
Skills
- Account Management
- Customer Complaint Resolution
- Department operations
- Data Entry
- Office Administration
- Inventory Systems
- Workflow Planning
- Customer and client relations
- Computer Proficiency
- Scheduling and calendar management
Timeline
Customer Service Lead
Lululemon Athletica
02.2022 - 01.2024
Administrative Assistant
NuVou Solutions
03.2021 - 02.2022
Bachelor of Arts -
University of Toronto
Similar Profiles
SHARON ROSHAN JOHNSHARON ROSHAN JOHN
Senior QA & Product Enablement Engineer at Lululemon AthleticaSenior QA & Product Enablement Engineer at Lululemon Athletica
Tessa SteinTessa Stein
Visual Merchandising Manager at Lululemon AthleticaVisual Merchandising Manager at Lululemon Athletica
Devantté WilliamsDevantté Williams
Material Handler at Lululemon AthleticaMaterial Handler at Lululemon Athletica
CHRISTINE LONGCHRISTINE LONG
Asset Protection Specialist at Lululemon AthleticaAsset Protection Specialist at Lululemon Athletica
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar