Pinar Acar
London
Summary
Dynamic manager with a proven track, excelling in staff management and financial oversight. Enhanced customer satisfaction through effective conflict resolution and improved service delivery. Achieved significant cost savings by renegotiating vendor contracts, while fostering a motivated team environment that reduced turnover and boosted morale.
Overview
7
7
years of professional experience
Work History
Manager
Esma Investment/ Mado Canada
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed and implemented strategic business plans to drive growth and profitability.
- Led financial analysis to inform investment strategies and optimize portfolio performance.
- Managed over 100ès customers daily.
Barista
Mado Canada
01.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Used POS system to accurately enter orders and process payments.
- Prepared high-quality espresso beverages and specialty drinks adhering to Mado Canada standards.
- Managed making over 100 drinks daily.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
Cashier Manager
Mado
01.2024 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Business Owner
Waran Masonry
10.2018 - 12.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
Education
Graduate Certificate - Medical Health Office
Fanshawe College
London, None05.2020
Skills
- Effective time management
- Team leadership
- Documentation expertise
- Employee performance evaluation
- Efficient shift scheduling
- Effective sales strategies
- Workforce optimization
- Business management expertise
- Financial expense tracking
- Contract administration
- Streamlined employee onboarding
- Inventory control
- Data interpretation
- Risk assessment
Languages
English
Full Professional
Timeline
Manager
Esma Investment/ Mado Canada
01.2024 - Current
Barista
Mado Canada
01.2024 - Current
Cashier Manager
Mado
01.2024 - Current
Business Owner
Waran Masonry
10.2018 - 12.2023
Graduate Certificate - Medical Health Office
Fanshawe College