PINANG PATEL
85 White Heather Blvd, Scarborough
Summary
Developed expertise in supply chain operations within fast-paced environment, focusing on efficiency and cost-effectiveness. Skilled in managing complex logistics, ensuring timely delivery and minimizing waste. Seeking to leverage these transferable skills in new field, aiming to bring strategic and process-oriented approach to any role.
Accomplished Relationship Manager with a proven track record at Axis Bank Ltd., adept at enhancing customer satisfaction and exceeding sales goals by Skilled in versatile payment handling and exceptional customer service, demonstrating strong time management and multitasking abilities. Expert in fostering client relationships and resolving complaints, significantly boosting loyalty and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Circle K
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Relationship Manager
Axis Bank Ltd.
06.2023 - 04.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Customer Service Representative
HDFC Bank Ltd.
04.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Supply Chain Management - Logistics And Supply Chain Management
George Brown College
Toronto, ON08-2025
International Business Management -
George Brown College
Toronto, ON12-2024
Master Of Business Administration - Finance
L.J Institute of Management Studies
Ahmedabad2022
Skills
- Strategic Planning
- Business development and planning
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Demand planning
- Transportation management
- Strategic sourcing
Languages
Gujarati
English
Hindi
Certification
TALLY ERP9, NISM, MICROSOFT EXCEL, NCFM
Timeline
Sales Associate
Circle K
05.2024 - Current
Relationship Manager
Axis Bank Ltd.
06.2023 - 04.2024
Customer Service Representative
HDFC Bank Ltd.
04.2022 - 05.2023
Supply Chain Management - Logistics And Supply Chain Management
George Brown College
International Business Management -
George Brown College
Master Of Business Administration - Finance
L.J Institute of Management Studies
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