Pina Verduci
SALES REPRESENTITIVE
MAPLE
Summary
Seasoned Sales Representative with proven interpersonal communication skills and solid history of success with customers. Proven track record in exceeding sales goals, excellent communication skills, and understanding of client needs.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Architectural and Design Representative
Ciot
01.2023 - 04.2025
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Ensured deadlines are met by travelling to meet clients with samples and other requests.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Served as liaison for company, clients and referred prospects regarding inquiries, order management, post-sales follow-up and customer relations.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Responded to customer questions via telephone and written correspondence.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Sales Representative
Ciot
07.2021 - 01.2023
- Met with existing customers and prospects to discuss clients' needs and recommend design options
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Order Desk Representitive
Ciot
06.2019 - 07.2021
- Communicated with clients and customers to gather, provide and share information on products and services.
- Worked closely with contractors, advising them about use of product determined by the project at hand.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
Front Desk Receptionist
Ciot
10.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
Lead General Service Assistant
Massage Addicts
09.2015 - 09.2017
- Handling client accounts and files on a daily basis
- Built positive rapport with clients and staff members
- Work with clients to schedule monthly appointments
- Promote monthly membership program offered from clinic
- Work collaboratively with GSAs and RMTs
- Work with RMTs on daily and weekly schedules
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service and Sales Representative
Cedar Springs
03.2012 - 04.2015
- Aided the customer with all inquiries and answered all questions immediately and assertively in a call centre environment
- Placed orders for clients based on their needs
- Worked collaboratively with delivery staff to ensure customer orders were met in a timely fashion
- Assisted with sales and accounting departments
Administrative Support
Toronto Service Delivery Center -Inergi LP
04.2008 - 04.2009
- Input data into office database
- Aided in maintaining office files
- Worked on approval for security clearance on interoffice programs
- Placed orders for clients based on their needs
- Built positive rapport with team members
Education
Makeup Artist Qualification Certificate -
Canadian Beauty College
Toronto, ON 01.2013 - 04.2013
Secondary School Diploma -
St. Elizabeth Catholic High School
Thornhill, ON 09.2000 - 06.2004
Skills
Technical Skills
Proficient with Microsoft Office
Booker software
Sales expertise
Customer Relations
Account management
Professional telephone demeanor
Timeline
Architectural and Design Representative
Ciot
01.2023 - 04.2025
Sales Representative
Ciot
07.2021 - 01.2023
Order Desk Representitive
Ciot
06.2019 - 07.2021
Front Desk Receptionist
Ciot
10.2017 - 06.2019
Lead General Service Assistant
Massage Addicts
09.2015 - 09.2017
Makeup Artist Qualification Certificate -
Canadian Beauty College
01.2013 - 04.2013
Customer Service and Sales Representative
Cedar Springs
03.2012 - 04.2015
Administrative Support
Toronto Service Delivery Center -Inergi LP
04.2008 - 04.2009
Secondary School Diploma -
St. Elizabeth Catholic High School
09.2000 - 06.2004
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