Pilirani Grace Kaiche
North York,ON
Summary
Energetic candidate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 7 years of experience helping customers with returns and refunds and customer counciling but also resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
9
9
years of professional experience
Work History
Health and Wellness Coach
GPK Health and Wellness
Toronto , Ontario
2023.05 - Current
- Enhanced team performance against goals by coaching and motivating clients.
- Provided individual health coaching to help clients optimize personal choices.
- Tailored specific exercises and health plans to clients with physical and mental disabilities.
- Identified injuries and advised clients to seek medical attention from other healthcare providers.
- Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
BOH Associate
Sports Check.
Toronto , Ontario
2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Assisted with training new BOH staff members on established processes and goals.
- Monitored inventory levels and reported ordering needs for BOH supplies.
- Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
Customer Service Representative
TD Canada Trust
Toronto , ON
2020.10 - 2021.01
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
Financial Customer Service Representative
NCO Financial Group
Toronto , ON
2019.09 - 2020.11
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings 80% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Administrative Assistant
Seneca Collage
Toronto , ON
2015.09 - 2019.09
- Scheduled appointments, meetings and events for management staff.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Coordinated appointments, meetings and conferences.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
Sales Associate
Sharati Auto Parts
Lusaka , Central
2014.04 - 2015.08
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
Education
Bachelor of Science - Hon. Healthcare Management
York University
Toronto, ON06.2021
Associate of Arts - Liberal Arts And Science
Seneca College of Applied Arts And Technology
North York, ON09.2019
Master of Science - Wellness Coaching
Humber College
Toronto, ONSkills
- Workers' Compensation Knowledge
- PC Proficient
- Report Analysis
- Inventory Systems
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Document Retrieval
- Excel Spreadsheets
- Mail Management
- Ease with Computers and Technology
- Computers and Technology
- Appointment Coordination
- Verbal and Written Communication
- Microsoft Office
- Multitasking and Time Management
- Document and File Management
- Supply Inventory Control
- Professional and Courteous
- Judgment and Decision Making
- Microsoft Office Suite
- Confidentiality and Data Protection
- Customer service management
- Excellent customer service
- Customer service, education and counseling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Health and Wellness Coach
GPK Health and Wellness
2023.05 - Current
BOH Associate
Sports Check.
2022 - Current
Customer Service Representative
TD Canada Trust
2020.10 - 2021.01
Financial Customer Service Representative
NCO Financial Group
2019.09 - 2020.11
Administrative Assistant
Seneca Collage
2015.09 - 2019.09
Sales Associate
Sharati Auto Parts
2014.04 - 2015.08
Bachelor of Science - Hon. Healthcare Management
York University
Associate of Arts - Liberal Arts And Science
Seneca College of Applied Arts And Technology
Master of Science - Wellness Coaching
Humber College
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