Pilar Hayes
San Diego
Summary
Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance.
Overview
14
14
years of professional experience
Work History
Accounting Specialist
TripShot
10.2023 - Current
- Contacted customers to immediately find resolutions for escalated issues.
- Input financial data and produced reports using Intacct .
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Accounting Associate
Aviva Systems Biology
01.2021 - 11.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Investigated daily variances and corrected errors to resolve discrepancies
- Reported financial data and updated financial records in ledgers and journals
- Completed bi-weekly payroll for company employees
- Managed and responded to correspondence and inquiries from customers and vendors
- Generated invoices upon receipt of billing information and tracked collection progress
- Maintained account accuracy by reviewing and reconciling checks monthly
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers
- Processed cash receipts in various forms, including check, ACH and wire to proper customer accounts
- Reconciled financial accounts using SAP software
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts
- Worked closely with internal teams to resolve customer billing and payment issues
- Cleared account balances by examining customer payments and payment history and coordinating contact with collections
Credit Specialist
WAXIE
06.2014 - 02.2021
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Kept records of customers' charges and payments.
- Monitored accounts for signs of fraud and non-payment issues.
AR Specialist
CV Sciences
02.2019 - 01.2021
Front Desk Receptionist
Marriot Hotel
02.2011 - 12.2013
- Frequently reviewed and checked credit limit appropriateness for customers
- Partnered with customers by using effective communication skills to boost payment process
- Identified valuable solutions for customers with credit problems
- Collected and checked borrower income, credit history and employment information
- Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations
- Kept detailed reports of client and account data, consistently updating database with latest information
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Responded to inquiries and room requests made online, by phone and via email
- Assisted staff and executives with special projects
Education
Bachelor of Arts - Child Development
Point Loma Nazarene University
San Diego, CA12.2021
Skills
- Bill Processing
- Credit and Collections
- Account reconciliation
- Payment Management
- Adjustment Posting
- Billing Dispute Resolution
- Time Management
- Attention to Detail
- Creative Problem Solving
- Critical Thinking
- Microsoft Office
- ERP Software
- Customer Relations
Timeline
Accounting Specialist
TripShot
10.2023 - Current
Accounting Associate
Aviva Systems Biology
01.2021 - 11.2023
AR Specialist
CV Sciences
02.2019 - 01.2021
Credit Specialist
WAXIE
06.2014 - 02.2021
Front Desk Receptionist
Marriot Hotel
02.2011 - 12.2013
Bachelor of Arts - Child Development
Point Loma Nazarene University
Similar Profiles
Justin KizaJustin Kiza
Cashier at Jack in the BoxCashier at Jack in the Box
Darlington NwemehDarlington Nwemeh
Sr Data Engineer | Data Warehouse Architect at NelnetSr Data Engineer | Data Warehouse Architect at Nelnet
Alexia Romero RodrguezAlexia Romero Rodrguez
Retail Sales Associate at Disney StoreRetail Sales Associate at Disney Store