Summary
Overview
Work History
Education
Skills
Websites
Languages
Soft Skills
Affiliates & Associations
Timeline
Generic

Pilaiwan Thumhaew

Vancouver,BC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Sales Associate

La Vie En Rose Outlet & Aqua
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Server

Pink Elephant
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sales Associate

A Step Ahead Footwear
06.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Coordinator

Progression Equipment Co.,Ltd
07.2019 - 12.2022
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Maintained long-term relationships with high net-worth clients.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Created effective marketing and trade show material to educate and engage prospective clients in Climbing equipment offerings.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Operations Officer

EXO Travel
12.2017 - 03.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Verified compliance with best business practices throughout organization.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Coordinated with external companies to fill openings effectively, reducing critical vacancies.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

Education

Post-Degree Diploma - Logistics And Supply Chain Management

Langara College
Vancouver, BC
12.2024

BBA - International Business

Assumption University of Thailand
Samutprakarn, Thailand
03.2017

High School Diploma -

Varee Chiang Mai School
Chiang Mai. Thailand
03.2013

Skills

  • Cash Register Operation
  • Sales Trends
  • Microsoft Windows
  • Microsoft Office
  • Stocking and Replenishing
  • Multitasking Strengths
  • Adobe Systems Adobe Acrobat
  • Customer Service
  • Apple macOS
  • Verbal Communication
  • Time Management
  • Engaging with Diverse Customers
  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills
  • Inventory Control Procedures
  • Customer Relationships
  • Office Supplies and Inventory

Languages

English
Full Professional
Thai
Native or Bilingual
Chinese (Mandarin)
Elementary

Soft Skills

  • Communication: The ability to convey ideas and information effectively.
  • Teamwork: Collaborating with others to achieve common goals.
  • Problem-solving: Analyzing issues and finding solutions.
  • Adaptability: Being flexible and open to change.
  • Time management: Efficiently organizing and prioritizing tasks.
  • Leadership: Guiding and motivating others.
  • Empathy: Understanding and relating to others' emotions.
  • Creativity: Generating innovative ideas and solutions.
  • Conflict resolution: Managing and resolving disputes constructively.
  • Emotional intelligence: Recognizing and managing one's own emotions and the emotions of others.

Affiliates & Associations

  • Successfully Cultural Exchange Program as the program participation from Thailand at Ning Bo, China, 2014

Timeline

Sales Associate

La Vie En Rose Outlet & Aqua
08.2023 - Current

Sales Associate

A Step Ahead Footwear
06.2023 - 07.2023

Server

Pink Elephant
01.2023 - Current

Sales Coordinator

Progression Equipment Co.,Ltd
07.2019 - 12.2022

Operations Officer

EXO Travel
12.2017 - 03.2018

Post-Degree Diploma - Logistics And Supply Chain Management

Langara College

BBA - International Business

Assumption University of Thailand

High School Diploma -

Varee Chiang Mai School

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Pilaiwan Thumhaew