Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PEACHY LAGAMON

Guelph

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Camp Leader

Funvilla
07.2025 - Current
  • Supervised group dynamics to ensure a safe and engaging environment for participants.
  • Facilitated daily activities and programs for children, ensuring a safe and engaging environment.
  • Collaborated with staff to organize special events and themed days for enhanced camper experience.
  • Communicated regularly with parents regarding camper progress and daily happenings at camp.
  • Facilitated conflict resolution between campers in a fair and respectful manner, fostering a harmonious community atmosphere.

Customer Service Representative

Funvilla
10.2024 - Current
  • Managed customer inquiries via phone and email, ensuring timely resolutions.
  • Managed scheduling conflicts, demonstrating strong problem-solving skills in high-pressure situations.
  • Utilized booking software to streamline processes and enhance customer experience.
  • Assisted in resolving client issues promptly, maintaining high satisfaction levels throughout interactions.
  • Assisted customers with product inquiries, demonstrating strong knowledge of offerings and features.
  • Contributed to positive team culture, driving motivation and productivity among peers.

Assistant Manager

Cebuano's Lechon
04.2024 - 12.2024
  • Oversee daily operations, including food service, cleaning, and maintaining a high standard of customer satisfaction.
  • Handle email and phone communications, providing timely responses to customers inquiries and resolving issues.
  • Manage all social media channels for the restaurant, creating engaging content, interacting with followers, and promoting the restaurant's brand online.
  • Train, manage, and coordinate staff to optimize workflow, ensure efficient service delivery, and maintain a positive work environment.

Keyholder

H2O Float
09.2022 - 01.2023
  • Efficiently managed front desk operations, including answering phone calls and emails, greeting clients, booking appointments, and managing existing reservations to ensure smooth operations.
  • Performed routine maintenance on float tanks to ensure optimal performance and safety.
  • Contributed to the growth of the business by assisting in marketing efforts and enhancing client engagement through promotional activities.

Education

Diploma - Music Industry Arts and Performance

Centennial College
Toronto, ON
01.2019

High School Diploma -

St. James Catholic High School
Guelph, ON
06.2017

Skills

  • Customer Service
  • Administrative and Financial Tasks
  • Operational Management
  • Cleaning and Maintenance
  • Social Media and Marketing
  • Product Knowledge
  • Communication Skills
  • Technical Skills
  • Health and safety

Certification

  • Food Handlers - June 2025
  • Standard First Aid & CPR/AED Level C - June 2025

Timeline

Camp Leader

Funvilla
07.2025 - Current

Customer Service Representative

Funvilla
10.2024 - Current

Assistant Manager

Cebuano's Lechon
04.2024 - 12.2024

Keyholder

H2O Float
09.2022 - 01.2023

Diploma - Music Industry Arts and Performance

Centennial College

High School Diploma -

St. James Catholic High School

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