Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Pieter Boerma

Pieter Boerma

Ottawa,Canada

Summary

Seasoned travel technology professional with 11 years of industry experience. Proven track record of managing key client accounts, driving revenue growth, and delivering exceptional customer service. Skilled in understanding client needs, implementing innovative solutions, and fostering strong relationships. Seeking a position where expertise in the travel technology space and existing industry connections can contribute to business growth and client satisfaction. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Customer Success Manager

Trip Ninja
04.2024 - Current
  • Developed and implemented a streamlined client integration and onboarding process from scratch, resulting in reducing client integration time by 50%
  • Managed and mentored a high-performing team of customer success specialists, fostering a collaborative and supportive work environment
  • Collaborated effectively with cross-functional teams to ensure seamless client experiences and achieve organizational goals
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Senior Account Manager

Environics Analytics
04.2021 - 02.2024
  • Developed and implemented a comprehensive account management strategy on key strategic clients resulting in a 20-30% increase YoY over the past 3 years
  • Outside-the-box thinking and collaboration with cross-functional teams to build key insights and deliverables for clients
  • Presented key findings and deliverables to executives at the C-level, through presentations, webinars and tradeshows

Sales Consultant

Fundright
10.2020 - 04.2021
  • Oversaw and guided a team of account executives, ensuring effective coordination and execution of tasks
  • Build and manage sales processes for BDRs including training manuals and CRM guides to boost productivity and improve efficiency
  • Product demonstration through virtual presentations and webinars

Business Development Manager

OYO Hotels Canada
11.2019 - 04.2020
  • Leveraged technical skills in market research and analysis to identify opportunities and drive targeted marketing initiatives
  • Delivered OYO's mission through in-person and virtual presentations with key stake holders and decision makers
  • Collaborated with managers and business units to deliver sales and marketing strategies
  • Outside sales activities that included meetings with c-level executives, and owners

Account Manager

FlightNetwork
01.2019 - 11.2019
  • Developed and maintained strategic partnerships with top industry vendors including Google, Kayak, and Skyscanner, resulting in a net new growth for each account including a 20% increase in conversion metrics
  • Collaborated with multiple teams including, legal, marketing and product in identifying new profitable opportunities and with renegotiated contracts
  • Implemented data analysis techniques to identify pain points in client journey, improving the client experience

Relationship Manager

Travelzoo
01.2018 - 01.2019
  • Managed a portfolio of over 300 accounts including key accounts across Ontario and Eastern Canada
  • Designed, sold, implemented and managed email, social and mobile campaigns for accommodations
  • Achieved revenue and new partnership goals every quarter

Account Manager

Booking.com
07.2014 - 01.2018
  • Managed top markets including 50% of key accounts across Canada
  • Developed strong relationships with decisions makers and c-level executives
  • Led a team of 4 in a BD initiative that led to overachieving new business growth for 2 consecutive years
  • Frequent travel to key areas and accounts to hold trade-shows, presentations and face to face meetings
  • Consistently exceeded all KPI's since employment

Senior Sales Consultant

Kensington Tours
10.2012 - 07.2014
  • Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Boosted sales revenue by developing and implementing effective sales strategies.

Education

Graduate Certificate - Web Development

University of Toronto
Toronto, ON
02.2021

Post Graduate Degree - Business Management

Humber College
Toronto, ON
08.2011

Bachelor's - Geography

York University
Toronto, ON
05.2010

Skills

  • Salesforce
  • Technology sales
  • Negotiation
  • Customer relationship management
  • B2B sales
  • Communication skills
  • Management
  • Account Management
  • Product Demos
  • Business Development
  • Relationship Management
  • Product Development
  • E-Commerce
  • Analytics
  • CRM Software
  • Sales Management
  • Presentation Skills
  • SaaS
  • Client service optimization
  • Key accounts development
  • Staff mentoring & leadership

Websites

Languages

English
Native or Bilingual
Dutch
Native or Bilingual
French
Limited Working

Timeline

Customer Success Manager

Trip Ninja
04.2024 - Current

Senior Account Manager

Environics Analytics
04.2021 - 02.2024

Sales Consultant

Fundright
10.2020 - 04.2021

Business Development Manager

OYO Hotels Canada
11.2019 - 04.2020

Account Manager

FlightNetwork
01.2019 - 11.2019

Relationship Manager

Travelzoo
01.2018 - 01.2019

Account Manager

Booking.com
07.2014 - 01.2018

Senior Sales Consultant

Kensington Tours
10.2012 - 07.2014

Post Graduate Degree - Business Management

Humber College

Bachelor's - Geography

York University

Graduate Certificate - Web Development

University of Toronto

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Pieter Boerma