Pierrette Urzada
General Operations Manager
Weyburn,SK
Summary
Dynamic General Manager of Operations at Ramada by Wyndham Weyburn, recognized for driving revenue growth and enhancing operational efficiency. Expert in staff development and financial management, I successfully implemented strategic plans that improved guest satisfaction and reduced costs, fostering high-performing teams through effective leadership and problem-solving skills.
Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Overview
31
31
years of professional experience
Work History
General Manager of Operations
Ramada by Wyndham Weyburn
09.2024 - Current
- Streamlined daily operations to enhance guest satisfaction and service delivery.
- Manage staff scheduling and training to ensure optimal workforce efficiency.
- Developed and maintained standard operating procedures for front desk and housekeeping departments.
- Coordinated with local vendors to negotiate contracts that improved service quality and reduced costs.
- Analyzed guest feedback to identify areas for improvement in services and amenities offered.
- Led weekly team meetings to communicate goals, address concerns, and promote a collaborative work environment.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Oversaw inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented cost control measures to align operational expenses with budgetary goals.
Nurse Manager
Manitoba Health
05.2010 - 08.2020
- Led nursing staff in patient care delivery, ensuring adherence to best practices and clinical standards.
- Developed and implemented policies to enhance patient safety and care quality across units.
- Streamlined scheduling processes, optimizing staff allocation for improved operational efficiency.
- Mentored new nurses, fostering professional development and enhancing team performance.
- Conducted regular performance evaluations, providing constructive feedback to improve staff competencies.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care plans and interventions.
- Analyzed patient outcomes data, driving initiatives for continuous quality improvement in service delivery.
- Managed budgetary resources effectively, ensuring alignment with organizational health objectives and financial constraints.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Licensed Practical Nurse
Alberta Health Services, AHS
10.1994 - 04.2010
- Administered medications and monitored patient vital signs to ensure optimal care.
- Assisted in developing and implementing individualized patient care plans based on assessments.
- Collaborated with healthcare team members to enhance patient outcomes and streamline workflows.
- Educated patients and families on health management, medication adherence, and post-discharge care.
- Documented patient progress accurately in electronic health records for compliance and continuity of care.
- Trained new nursing staff on operational procedures and best practices within the clinical environment.
- Responded promptly to patient needs, ensuring comfort and safety in high-pressure situations.
- Participated in quality improvement initiatives to enhance service delivery and patient satisfaction rates.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
Education
Licensed Practical Nurse - Nursing
Licensed Practical Nurse
Edmonton, ABHospitality Management Program - Hospitality Management
Wyndham Community
Weyburn, SK06-2025
Office Administration Program - Office Administration
Saskatchewan Polytechnic
Regina, SK05-2022
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Decision-making
- Team leadership
- Schedule management
- Customer service
- Financial management
- Business development
- Revenue generation
- Performance evaluations
- Assignment delegation
- Program administration
- Problem-solving
- Employee relations and conflict resolution
- Operational efficiency
- Management
- Policies and procedures implementation
- Superb time management skills
- Client relations
- Budgeting and forecasting
- Customer relationship management (CRM)
Languages
English
Full Professional
Timeline
General Manager of Operations
Ramada by Wyndham Weyburn
09.2024 - Current
Nurse Manager
Manitoba Health
05.2010 - 08.2020
Licensed Practical Nurse
Alberta Health Services, AHS
10.1994 - 04.2010
Licensed Practical Nurse - Nursing
Licensed Practical Nurse
Hospitality Management Program - Hospitality Management
Wyndham Community
Office Administration Program - Office Administration
Saskatchewan Polytechnic