Pierrette Levoy
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Ancestry / Teleperformance
09.2019 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Representative ( Cold Calling )
Tel Route Communications
09.1995 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
École Secondaire De La Ruche
Magog, QC1984
Skills
- Account Management
- Sales Expertise
- Retail Sales Customer Service
- Active Listening
- Credit Card Payment Processing
- Report Preparation
- Microsoft Word
- Customer Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Ancestry / Teleperformance
09.2019 - 04.2023
Customer Service Representative ( Cold Calling )
Tel Route Communications
09.1995 - 03.2019
High School Diploma -
École Secondaire De La Ruche
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