PIERRETTE ITETERE INTWARI
toronto
Summary
Social Service Worker student with strong interpersonal and organizational skills for effective connection and efficient task management. Compassionate and non-judgmental approach dedicated to making a positive impact in the lives of individuals in need. I'm seeking a challenging role to utilize Skills and experience, contribute to business success and expansion, and foster professional development. Committed to excellence and bringing value to organizations benefiting from practical experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Worker Intern
La Centre For Active Seniors
09.2024 - Current
- Maintained accurate records of all program-related activities, ensuring compliance with regulatory guidelines.
- Supervised activities and events for large groups.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with seniors, applying concepts directly into relevant work situations.
- Contributed to positive work environment by actively participating in team-building activities.
settlement worker Intern
Somali Women and Children Support Network
01.2024 - 04.2024
customer service representative
Teleperformance Canada
01.2022 - 09.2023
- Demonstrated cultural competence and sensitivity in all interactions, fostering an inclusive and supportive environment for clients
- Maintained accurate and confidential client records, ensuring data integrity and compliance with organizational policies
- Utilized strong verbal and written communication skills to interact with clients, colleagues, and service providers
- Built trusting relationships with clients, offering empathetic and non-judgmental support
- Listened to customers' needs and issues, providing helpful solutions to their problems
- Handled complaints and complex queries from customers
- Dealt with highly confidential information in a secure environment
- Answered all inquiries about delayed payments and unpaid claims
- Contributed to a positive customer service experience
community development worker (volunteer)
Paper Crown
04.2017 - 03.2021
- Helped individuals improve the quality of life in their local areas through dialogues
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Focused on the treatment of childhood illnesses, diagnosis and treatment of malaria for people of all ages, malnutrition screening and referral, provision of contraceptives, and tuberculosis treatment
- Coordinated volunteer activities, optimizing available resources and maximizing impact on community development goals.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
Education
Social Service Work Program -
Humber College
11.2024
Certificate of Completion - Becoming social inclusion officer
Alison
04.2024
Paper Crown Institute
01.2021
Skills
- Program assessment
- Recreation activities planning
- Meeting facilitation
- Multitasking Abilities
- Time management abilities
- Interpersonal communication skills
- Cultural competence
- Advocacy
- Empathy
Certification
Becoming social inclusion officer
- Certificate of Completion
Training
- Basic gender education
- Leadership
- Gender-based violence
- Career building and networking
- Mentoring and community development
Coursework
- Interpersonal and Group Skills
- Counselling Skills
- Foundations of Social Issues and Case Management
Languages
French
Professional Working
Timeline
Program Worker Intern
La Centre For Active Seniors
09.2024 - Current
settlement worker Intern
Somali Women and Children Support Network
01.2024 - 04.2024
customer service representative
Teleperformance Canada
01.2022 - 09.2023
community development worker (volunteer)
Paper Crown
04.2017 - 03.2021
Certificate of Completion - Becoming social inclusion officer
Alison
Becoming social inclusion officer
- Certificate of Completion
Social Service Work Program -
Humber College
Paper Crown Institute