PIERREGINA CROISIERE
North Dunfries,ON
Summary
Hard-driving business leader with a strong skillset in strategic business planning and team development. Excels in recruiting and training employees at all levels to meet customer and business demands. Articulate, forward-thinking, and resourceful nature drives constant pursuit of unique needs and seizing expansion and innovation opportunities. Proven track record of increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
Liif Medspa
Kitchener, ON
05.2018 - Current
- Provide beauty services to clients (Facials, Lymphatic Drainage, Body Contouring, Captivation Ultrasound) Provide patients with an incredible experience
- Communicate in a friendly and professional manner
- Maintain a clean, organized work area at all times
- Record and update electronic medical records
- Maintain a high patient retention rate
- Connect with Patients and sell appropriate treatments
- Patient billing and accounting
- Patient scheduling & follow-up
- Lash Training Program
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
Lab Technician
True Health
Lake Mary Florida
03.2022 - 07.2023
- Managed specimen sample handling, receiving, storage, and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
Phlebotomist
Veniexpress Pathology Services
Orlando Florida
05.2021 - 12.2021
- Obtains blood samples for medical testing via venipuncture and capillary puncture
- Follows safety and infection-control procedures while carrying performing daily phlebotomy responsibilities
- Prepares blood-collecting equipment draws blood, and safely stores and transports samples
- Proficient with the usage of straight needles as well as butterflies
- Collects specimens for drug screens, paternity tests, alcohol tests, etc
- Performs data entry of patient information in an accurate and timely manner
- Prepares all collected specimens for testing and analysis
- Maintains patient and specimen information logs
- Provides superior customer service to all patients
- Administrative and clerical duties as necessary
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
Education
Diploma - Medical Laboratory Technology
Anderson College
Kitchener, ON10.2024
Lab Technician - Certified Phlebotomy Technician
National Healthcare Association
Miami Florida11.2022
Diploma - Skincare & Electrology Laser
Hollywood Institute of Beauty Careers
Orlando Florida04.2021
State License - Hairstylist
Cosmetology Beauty School
Miami Florida12.2016
High School Diploma -
Miami Dade Christian Academy
Miami Florida07.2005
Skills
- Strong Client Relations
- Quick Learner
- Creative Team Leadership
- Creative Problem Solver
- Customer Service-Oriented
- Exceptional Communication Skills
- Customer-Focused
- Effective Leader
- Fluent in English, French, and Creole
- Ordering cleaning supplies Quality control guidelines Service-oriented Detail-oriented Problem-solving
- Computer skills
- Budget Development
- Regulatory Compliance
- Budget Administration
- Decision-Making
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved MY certification by completing EDU with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
French
Full Professional
English
Full Professional
Spanish
Elementary
Certification
- Waterloo Region Small Business Center Award Business Launch 360, Entrepreneurial Training Modules- Feb-2019
- 20-Step Facial Training - Oct-2020
- Acne Treatment Expert, Professional DVL - Dec-2021
- Certified Lymphatic Drainage Massage, Alison EDU - Nov-2023
Timeline
Lab Technician
True Health
03.2022 - 07.2023
Phlebotomist
Veniexpress Pathology Services
05.2021 - 12.2021
Owner
Liif Medspa
05.2018 - Current
Diploma - Medical Laboratory Technology
Anderson College
Lab Technician - Certified Phlebotomy Technician
National Healthcare Association
Diploma - Skincare & Electrology Laser
Hollywood Institute of Beauty Careers
State License - Hairstylist
Cosmetology Beauty School
High School Diploma -
Miami Dade Christian Academy