Flexible hard worker ready to learn and contribute to team success.
Intellectual curiosity and ease of adaptation
Serious, respectful, honest and loyal
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
year of professional experience
Work History
Service Manager
A plus Mecanique Automobile
Montreal East, QC
04.2023 - 11.2023
Collaborated with customers to offer solutions to service needs.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Created written estimates and obtained customer consent to proceed.
Developed and maintained relationships with customers, vendors, and suppliers.
Resolved customer complaints in a timely manner.
Digital Marketing Strategist
Construction SIDICO
Laval, QC
05.2023 - 10.2023
Evaluated digital presence by product, service or brand to help define digital strategies.
Evaluated current technologies used in digital marketing operations and recommended new solutions where appropriate.
Searched competitive landscape to determine how to create unique, differentiated product within marketplace.
Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Created proposals for service and product strategies based on marketing data.
Directed diverse projects, website and social media optimizations, branding and content creation.
Education
Bachelor - Digital Marketing
Udemy
USA
12-2022
Bachelor - Digital Graphic Design
Udemy
USA
12-2018
Bachelor - Computer Science
Université Americaine Des Sciences Moderne D'HAITI
Delmas
07-2017
Skills
Customer Service
Relationship Building
Marketing Program Management
Strategic Marketing
Market Trends Analysis
Google Analytics
Service Promotion
Customer Service Management
Graphic and Media Design
Website Design
Graphic Design
Advertising Understanding
Marketing Media
Sales Expertise
Education
Complete, Complete, Moitié Complete
Other Information
Excellente connaissance du Français et du Créole
Excellente connaissance de l’Anglais et de l'éspagnol
Excellente connaissance en Informatique et de Graphique Design
Excellente connaissance en DIGITAL MARKETING
Excellente connaissance en éléctricité Batiment
Personal Information
Date of Birth: 07/08/97
Nationality: HAITIENNE
Marital Status: Marié
Languages
English
Full Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Digital Marketing Strategist
Construction SIDICO
05.2023 - 10.2023
Service Manager
A plus Mecanique Automobile
04.2023 - 11.2023
Bachelor - Digital Marketing
Udemy
Bachelor - Digital Graphic Design
Udemy
Bachelor - Computer Science
Université Americaine Des Sciences Moderne D'HAITI
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