Pierre-Olivier Grondin
District manager / Directeur Régional
gatineau
Profil professionnel
Driven Retail Manager with more than 16 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Vue d'ensemble
19
19
years of professional experience
Expérience
Retail District Manager
OSL
Ottawa / Gatineau, QC
03.2016 - Current
- Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
Store manager
OSL
Hull, Quebec
07.2014 - 03.2016
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Lighting Technician
Multi-luminaire
Gatineau, Quebec
08.2009 - 07.2014
- Assisted in selection and procurement of lighting equipment, staying abreast of latest technology trends in industry.
- Implemented energy-saving initiatives in lighting operations, supporting environmental sustainability goals.
- Improved energy efficiency with installation of LED lighting systems in commercial spaces.
- Contracted with lighting companies to create custom lighting equipment, special effects or rigging equipment.
Supervisor
Best Buy
Gatineau, Quebec
09.2006 - 08.2010
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Formation
Technical drawing -
Cegep de l'outaouais
Hull, QuebecCompétences
- Store operations
- Merchandising oversight
- Staff management
- Profit and loss analysis
- Staff recruitment
- Customer service
- Strategic selling
- Loss prevention
- Leadership development
- Inventory control
- Sales presentations
- Team building
Informations complémentaires
- Passion for hockey and baseball
- Camping
- Travel: Cuba, mexico, dominican republic etc
Languages
French
Mother Tongue
English
Bilingual
Chronologie
Retail District Manager
OSL
03.2016 - Current
Store manager
OSL
07.2014 - 03.2016
Lighting Technician
Multi-luminaire
08.2009 - 07.2014
Supervisor
Best Buy
09.2006 - 08.2010
Technical drawing -
Cegep de l'outaouais