Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Pierre-Luc Gauthier

Quebec,Quebec

Summary

Dynamic Microsoft 365 Administrator with proven expertise at Gartner, excelling in user management and device administration. Skilled in Entra ID and OKTA, I enhance operational efficiency through effective ticket management and new hire orientations. A collaborative problem-solver, I leverage technical acumen to deliver exceptional support and streamline IT processes.

Overview

9
9
years of professional experience

Work History

Site Lead

Talent Neuron
02.2023 - 06.2025

Microsoft 365 Administrator

  • Creating new users, groups and permissions on Entra ID (Azure AD)
  • Managing devices through Intune
  • Create and manage Distribution lists on Exchange
  • Manage OneDrive and Teams access
  • Create and manage SharePoint sites
  • Manage OKTA access (users and 2FA)
  • Technical support for multiple applications and OS (more information below in Technical Skills)
  • Password reset


OKTA Administrator

  • Create and manage new users, groups and permissions
  • Managing OKTA Verify (2FA)
  • Password reset


Laptop Management

  • Formatting and imaging laptops
  • Shipping and recovering devices
  • Manage the laptop database


New Hire Orientations

  • Present the company, services and applications used
  • Setup password and 2FA
  • Help setup laptop
  • Help configure applications


Ticket Management

  • Create and manage incidents and tasks (following our SLA)
  • Create knowledge-based articles

Technical Support

Gartner
05.2018 - 02.2022

Microsoft 365 Administrator

  • Creating new users, groups and permissions on Entra ID (Azure AD)
  • Managing devices through Intune
  • Create and manage Distribution lists on Exchange
  • Manage OneDrive and Teams access
  • Create and manage SharePoint sites
  • Manage OKTA access (users and 2FA)
  • Technical support for multiple applications and OS (more information below in Technical Skills)
  • Password reset


OKTA Administrator

  • Create and manage new users, groups and permissions
  • Managing OKTA Verify (2FA)
  • Password reset


Laptop Management

  • Formatting and imaging laptops
  • Shipping and recovering devices
  • Manage the laptop database


New Hire Orientations

  • Present the company, services and applications used
  • Setup password and 2FA
  • Help setup laptop
  • Help configure applications


Ticket Management

  • Create and manage incidents and tasks (following our SLA)
  • Create knowledge-based articles

Technical Support

CEB
09.2016 - 06.2018

Microsoft 365 Administrator

  • Creating new users, groups and permissions on Entra ID (Azure AD)
  • Managing devices through Intune
  • Create and manage Distribution lists on Exchange
  • Manage OneDrive and Teams access
  • Create and manage SharePoint sites
  • Manage OKTA access (users and 2FA)
  • Technical support for multiple applications and OS (more information below in Technical Skills)
  • Password reset


OKTA Administrator

  • Create and manage new users, groups and permissions
  • Managing OKTA Verify (2FA)
  • Password reset


Laptop Management

  • Formatting and imaging laptops
  • Shipping and recovering devices
  • Manage the laptop database


New Hire Orientations

  • Present the company, services and applications used
  • Setup password and 2FA
  • Help setup laptop
  • Help configure applications


Ticket Management

  • Create and manage incidents and tasks (following our SLA)
  • Create knowledge-based articles

Education

Technical Diploma - Computer Technology (Networking)

Cégep Limoilou
Québec, QC
06-2016

Skills

    Microsoft 365 Admin Center

  • Entra ID (Azure AD)
  • Exchange
  • Endpoint Manager (Intune)
  • OneDrive
  • SharePoint
  • Teams
  • Mobile Device Management

  • Intune
  • Intelligent Hub (Workspace One)
  • Kandji
  • Two-Factor Authentication

  • OKTA (OKTA Verify)
  • Duo
  • Google Authenticator
  • Microsoft Authenticator
  • Operating Systems

  • Windows
  • Mac OSX
  • Linux
  • Windows Server

  • ADDS
  • Exchange
  • DNS
  • DHCP
  • IT Service Management

  • Fresh Service
  • Service Now
  • Jira

    Remote Access:

  • Kaseya
  • Screen Connect
  • Team Viewer
  • RDP
  • Programming languages:

  • PowerShell
  • Batch
  • Java
  • Visual Basic
  • MySQL
  • HTML
  • Router and switch configurations

  • VLAN
  • ACL
  • Routes
  • VPN
  • Wi-Fi
  • AP
  • Software

  • Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
  • Webex, Cisco Jabber, Skype
  • Cisco AnyConnect, AWS VPN client
  • Chrome, MS Edge, Firefox
  • MySQL Workbench, DBeaver, SQLYog
  • Lenovo Vantage & Diagnostic
  • Security Systems

  • ZScaler
  • CrowdStrike

Languages

French
Native or Bilingual
English
Full Professional

Interests

  • Swimming
  • Biking
  • Hiking
  • History
  • Astronomy
  • Music
  • Watching Movies and TV Shows

Timeline

Site Lead

Talent Neuron
02.2023 - 06.2025

Technical Support

Gartner
05.2018 - 02.2022

Technical Support

CEB
09.2016 - 06.2018

Technical Diploma - Computer Technology (Networking)

Cégep Limoilou
Pierre-Luc Gauthier