Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Pierre Joanisse

Director/ management
Hull,QC
Pierre Joanisse

Summary

With a proven track record at Café Laurier, expertise lies in operations management and staff mentoring. Excel in enhancing team efficiency and reducing turnover. Strategic planning and exceptional customer service skills consistently improve workplace dynamics and operational effectiveness, fostering significant career development among team members.

Overview

2025
years of professional experience

Work History

Café Laurier

Supervisor

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Le Bifthèque Steak House

Supervisor of Operations

Job overview

  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

East Side Mario 's

Supervisor of Operations

Job overview

  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.

La Station Restaurant

Restaurant Waiter

Job overview

  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Aqsarniit Hotel

Director of Operations
12.2021 - Current

Job overview

Director of food and beverage in 2 restaurant and hotel!!

Comissionaires Ottawa

Federal Security Agent
08.2018 - 10.2021

Job overview

Security agent, make sure of peace and Security for governement People!!

  • Examined doors, windows and gates to verify security.
  • Issued access cards to authorized personnel to monitor access points.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to emergency situations to assess and deflect issues.

Caza Pizza

Restaurant Owner
05.2016 - 09.2018

Job overview

  • Managed payroll, daily deposits, and cost controls.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.

Baci/french Quarter/Morello

Restaurant Waiter
04.2001 - 06.2017

Job overview

  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Madison Bar and Grill

Supervisor of Operations
11.2010 - 07.2014

Job overview

  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.

Education

Mont-Bleu
Hull,Québec

High School Diploma from High School Diploma
06.1989

University Overview

St-Raymond
Hull,Québec

Primary from Primary
06.1984

University Overview

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff discipline
  • Team building
  • Operations management
  • Relationship building
  • Schedule development

Additional Information

Additional Information

I speak french,english and i know the good words in mandarin, spanish,portugaise,arabe !

Languages

French
Bilingual or Proficient (C2)

Timeline

Director of Operations
Aqsarniit Hotel
12.2021 - Current
Federal Security Agent
Comissionaires Ottawa
08.2018 - 10.2021
Restaurant Owner
Caza Pizza
05.2016 - 09.2018
Supervisor of Operations
Madison Bar and Grill
11.2010 - 07.2014
Restaurant Waiter
Baci/french Quarter/Morello
04.2001 - 06.2017
Supervisor
Café Laurier
Supervisor of Operations
Le Bifthèque Steak House
Supervisor of Operations
East Side Mario 's
Restaurant Waiter
La Station Restaurant
Mont-Bleu
High School Diploma from High School Diploma
St-Raymond
Primary from Primary
Pierre JoanisseDirector/ management