Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pierre Hebert

Moncton

Summary

I have experience in both customer service and technical support, with a background in both in-person and telecommunications roles. I'm also proficient with technical support software and sales tools, such as ACE and ICU.

Overview

8
8
years of professional experience

Work History

Sales

Church Flooring Ltd
12.2022 - 12.2023
  • Before the company was sold, I spent a year assisting clients in making well-informed decisions about their flooring choices. My daily responsibilities involved asking key questions to understand each client's needs, preparing accurate quotes, and selecting the right flooring installers for each project. This role also required maintaining detailed records and case files for every client to stay organized and manage the multiple projects happening regularly.

Technical Support

Rogers
07.2015 - 09.2022
  • I gained my technical support experience at Rogers, where I quickly learned the importance of listening to clients and asking the key questions to resolve issues. My team leaders frequently recognized me for having one of the highest "resolution rates" and lowest "hold times" in the company. Unfortunately, due to staff turnover and structural changes, I was laid off in September 2022.

Education

Graphic Design

CCNB
Dieppe, NB
06-2007

Mathieu-Martin
06-2005

Skills

  • Telecommunication
  • Technical Support
  • Sales
  • Training/Mentoring tasks
  • De-escalations/Retention
  • Software/Workflows
  • Adaptive
  • Bilingual (English/French)

Languages

English
French

Timeline

Sales

Church Flooring Ltd
12.2022 - 12.2023

Technical Support

Rogers
07.2015 - 09.2022

Graphic Design

CCNB

Mathieu-Martin

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Pierre Hebert