Pierre Hebert
Moncton
Summary
I have experience in both customer service and technical support, with a background in both in-person and telecommunications roles. I'm also proficient with technical support software and sales tools, such as ACE and ICU.
Overview
8
8
years of professional experience
Work History
Sales
Church Flooring Ltd
12.2022 - 12.2023
- Before the company was sold, I spent a year assisting clients in making well-informed decisions about their flooring choices. My daily responsibilities involved asking key questions to understand each client's needs, preparing accurate quotes, and selecting the right flooring installers for each project. This role also required maintaining detailed records and case files for every client to stay organized and manage the multiple projects happening regularly.
Technical Support
Rogers
07.2015 - 09.2022
- I gained my technical support experience at Rogers, where I quickly learned the importance of listening to clients and asking the key questions to resolve issues. My team leaders frequently recognized me for having one of the highest "resolution rates" and lowest "hold times" in the company. Unfortunately, due to staff turnover and structural changes, I was laid off in September 2022.
Education
Graphic Design
CCNB
Dieppe, NB06-2007
Mathieu-Martin
06-2005
Skills
- Telecommunication
- Technical Support
- Sales
- Training/Mentoring tasks
- De-escalations/Retention
- Software/Workflows
- Adaptive
- Bilingual (English/French)
Languages
English
French
Timeline
Sales
Church Flooring Ltd
12.2022 - 12.2023
Technical Support
Rogers
07.2015 - 09.2022
Graphic Design
CCNB
Mathieu-Martin
Similar Profiles
Daniel StoffelDaniel Stoffel
Small Business Owner at DC Flooring and Construction (DBA) Whites FlooringSmall Business Owner at DC Flooring and Construction (DBA) Whites Flooring
Emilio DespolonEmilio Despolon
Carpet Installer at CLM Flooring/Reno FlooringCarpet Installer at CLM Flooring/Reno Flooring
Brad UlmerBrad Ulmer
Sales Consultant/ Installation Manager at Perque Flooring/ Overby FlooringSales Consultant/ Installation Manager at Perque Flooring/ Overby Flooring
Harsimran SinghHarsimran Singh
Construction Worker at Skyline Construction LtdConstruction Worker at Skyline Construction Ltd
MD SHORAB HOSSAINMD SHORAB HOSSAIN
Office Administration Assistant at International Jute TradersOffice Administration Assistant at International Jute Traders