Pierre Cormier
Amherst,Canada
Summary
Results-driven Fraud Analyst with a proven track record of enhancing productivity and efficiency in fraud detection. Demonstrates expertise in data analysis, pattern recognition, and risk assessment, leading to significant reductions in fraudulent activities. Skilled in problem-solving and critical thinking, consistently delivering actionable insights for effective decision-making. Passionate about leveraging analytical capabilities to strengthen organizational integrity.
Overview
13
13
years of professional experience
Work History
Fraud analyst
RBC
04.2023 - Current
- Hired on as an inbound call centre fraud analyst
Technical Support Specialist
Bell Canada
Ottawa, Ontario
11.2011 - 04.2023
- Company Overview: Highly skilled technical support specialist with a proven track record of providing exceptional customer service and resolving complex technical issues efficiently
- Proficient in troubleshooting software and hardware problems, with a strong attention to detail
- Known for excellent communication skills and the ability to work effectively under pressure
- Highly skilled technical support specialist with a proven track record of providing exceptional customer service and resolving complex technical issues efficiently
- Proficient in troubleshooting software and hardware problems, with a strong attention to detail
- Known for excellent communication skills and the ability to work effectively under pressure
- Documented and updated case notes for each customer and work order.
- Maintained up-to-date case documentation for future reference.
Education
certificate - computer science
University of Quebec in Hull
01.2004
Microsoft Microcomputer Technician certificate -
C.E.G.E.P. College Heritage
01.1998
Skills
- Risk Analysis
- Fraud Mitigation Techniques
- Fraud Detection Analysis
- Analysis of Fraud Patterns
- Standard Operating Procedure Review
- Transaction Analysis
- Detailed Account Evaluation
Languages
- French
- English
Languages
English
Full Professional
French
Native/ Bilingual
Affiliations
- Love the outdoors, living by a lake is truly a blessing
- I have also been building scale models since I was a young boy
Accomplishments
- I started at RBC as an entry level fraud analyst and I was quickly promoted to a disputes analyst and then I was promoted to the digital fraud department. All this in less 18 months.
Timeline
Fraud analyst
RBC
04.2023 - Current
Technical Support Specialist
Bell Canada
11.2011 - 04.2023
certificate - computer science
University of Quebec in Hull
Microsoft Microcomputer Technician certificate -
C.E.G.E.P. College Heritage
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