Pierre Bateki Bateki
Nepean,ON
Summary
Dynamic business development professional with a proven track record at Diageo, excelling in customer service and problem-solving. Achieved a 15% sales increase through strategic distributor relationships and effective training. Adept at data analysis and fostering teamwork, driving results while maintaining high standards of execution and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Loan Advisor
Spring Financial
Ottawa, ON
04.2025 - Current
- Conducted credit checks and evaluated customer credit scores.
- convert warm inbound calls to sales and close guidance of customers through the sale process.
- Worked closely with underwriters to ensure that all documentation is accurate before submitting it for approval.
- Provide financial education to every customer
- Reviewed credit reports for accuracy and completeness prior to approving any loans.
Inbound Call Center Representative Bilingual EN/FR
Costco Wholesale
Ottawa
08.2024 - 01.2025
- Customer service minded and customer need focused saving time and improving quality.
- Achieved 100% monthly calls target within required time frame.
- Improve customer satisfaction with quick problem-solving skills through good mastery of product and service knowledge.
Area Business Development Executive
Diageo
Douala, Cameroon
12.2021 - 06.2024
- Developed and sustained win-win relationships with several key distributors through joint strategies ensuring 100% availability of Diageo brands in 3000 outlets by optimizing distribution and inventory management.
- Achieving outstanding field execution and sales driver activation in mainstream outlets, driving sales increased by +15%.
- Demonstrated leadership in Ensuring 100% sales standards achievement by releasing people potential through training, coaching and accompaniment of sales force thus increasing the quality of sales and NSV by 12%.
- Delivery of field sales numbers through the optimization of sales routes and implementation of operational plans leading to distributors profit by 20%.
Key Account Executive
Diageo
Douala, Cameroon
04.2021 - 11.2021
- Implemented and monitored annual joint customer plans with key accounts distributors which brought excellent follow-up to the sales calendar.
- Collaborated closely with the marketing department and event agencies and developed impactful activities leading to a 10% increase in key accounts sales contributions.
- Provided weekly activity and sales reports shared with leadership departments within assigned timelines.
Sales Executive
Diageo (GUINNESS)
Douala, Cameroon
05.2018 - 03.2021
- Increased customer universe by +22% by conceiving recruitment incentives for sales force within the annual plan.
- Ensured 100% Sales drivers standards to deliver ROI by conceiving weekly templates and activity trackers to monitor execution.
- Reduced competition impact effectively by monitoring activities, acting to counter and reporting upwards.
- Ensured achievement of customer call targets by determining logical, efficient journey plans and advising Van Teams on journey.
- Generated an 11% uplift in NSV within premium segment by conceiving dashboards to implement and monitor the global strategy.
Trade Activation Executive
DIAGEO
Douala, Cameroon
10.2015 - 01.2016
- Supervised and managed over 5000 outlets through inbar loyalty programs leading to an increase of customer contribution by +15% in 2015.
- Coordinated the introduction of an innovation by engaging the sales force and holding over 50 customer meetings to ensure perfect execution.
- Responsible for the implementation and execution of activities through staff and customer engagement.
Regional Activity Coordinator
Premium Trade
Douala, Cameroon
04.2017
- Launched 3 mainstream innovation spirits brands nationwide and increased contribution by over 45% within the spirit category.
- Demonstrated flexibility by building sales activity proposals in time and in full respect to the market dynamics and changes within limited time allocated.
- Good follow-up, reporting and reconciliation of all activities on time and in full implementation within the key accounts segment.
- Conceived processes in execution and monitored execution standards of DIAGEO.
- Reconciled 100% activities by conceiving execution processes and drafting daily activity dashboards to be used by the sales and marketing teams daily.
Acting activity coordinator Manager
Diageo
Douala, Cameroon
01.2016
- Organized and coordinated 100% execution of activities from the one plan in Littoral, West and Northwest.
- Reduced operational costs by 15% and made savings for over $80k through effective management of agencies budget.
- Ensured 100% compliance in execution and reconciliation of activities implemented by designing activity trackers.
- Accounted for 100% activity performance within the various regions covered by reporting weekly to the sales and finance directors respectively.
- Designed mitigation plans to counter competition activities to avoid drop in sales by analyzing brands category performance and reacting accordingly.
Education
MBA - Marketing
E.S.S.E.C
Douala06-2019
Marketing
Institute Universitaire Du Golf De Guinea
Douala06-2013
Diploma - Data Analysis And Business Intelligence
Willis College
Ottawa, ONSkills
- Business Development
- Good communication skills
- Data entry skills
- Problem solving
- Adaptability
- Good team player
- Critical thinking skills
- Customer service
- Data analysis
- Up-selling techniques
- Empathy and patience
Languages
- English, Native
- French, Native
- 5
- 5
Timeline
Loan Advisor
Spring Financial
04.2025 - Current
Inbound Call Center Representative Bilingual EN/FR
Costco Wholesale
08.2024 - 01.2025
Area Business Development Executive
Diageo
12.2021 - 06.2024
Key Account Executive
Diageo
04.2021 - 11.2021
Sales Executive
Diageo (GUINNESS)
05.2018 - 03.2021
Regional Activity Coordinator
Premium Trade
04.2017
Acting activity coordinator Manager
Diageo
01.2016
Trade Activation Executive
DIAGEO
10.2015 - 01.2016
MBA - Marketing
E.S.S.E.C
Marketing
Institute Universitaire Du Golf De Guinea
Diploma - Data Analysis And Business Intelligence
Willis College
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