Pierce Asley Bunanig
Fox Creek,AB
Summary
Respectful Front Desk Agent with an extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests, and managing check-in and check-out processes. Customer-focused front Desk Agent/Cashier offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Econolodge
Fox Creek, AB
08.2023 - Current
- Handled payment processing and provided customers with receipts, proper bills, and change.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered telephones, greeted visitors to assist, answered questions, and directed.
- Identified the needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Housekeeper/Laundry Attendant
Timber Ridge Inn & Suites
Fox Creek, AB
07.2017 - 03.2020
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with customers about requests for additional supplies or cleaning services.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Inspected laundry for damage or stains to repair or pre-treat.
Education
Ilaya Barangka Integrated School
Mandaluyong, PHHigh School Diploma -
Fox Creek School
Fox Creek, AB06.2022
Diploma -
Northern Alberta Institute Technology
Edmonton, ABSkills
- Computer skills (Microsoft Word, Microsoft Excel)
- Safety and security procedures
- Verbal and written communication
- Phone and email etiquette
- Teamwork and collaboration
- Customer service
- Detail oriented
- Payment processing
- Problem resolution
Languages
Tagalog
Native/ Bilingual
English
Full Professional
Citizenship Status
- Permanent Residence
Affiliations
- Lieutenant Governors 2018 essay contest
- Merit Contractors Awardee 2021
- ProFoxx Energy Academic Award 2022 (Social Studies 30-2, English 30-2)
- Repsol Scholarships 2022
- Murphy Oil Corporation Scholarship 2022
Sports
- Badminton District Division 2018 (Silver)
- Badminton District Division 2019 (Gold)
- Badminton District Division 2022 (Silver)
- Badminton Zone Division 2019 (Bronze)
Timeline
Front Desk Agent
Econolodge
08.2023 - Current
Housekeeper/Laundry Attendant
Timber Ridge Inn & Suites
07.2017 - 03.2020
Ilaya Barangka Integrated School
High School Diploma -
Fox Creek School
Diploma -
Northern Alberta Institute Technology