Pierce Robertson
Calgary
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
8
8
years of professional experience
Work History
Service Manager
Kaltire
Calgary
2017.09 - Current
- Completed daily reports accurately detailing all activities related to the parts counter sales position.
- Managed day-to-day operations of counter sales team, including assigning tasks and monitoring progress.
- Assisted with training new counter sales personnel on product knowledge and customer service techniques.
- Managed daily service operations to ensure customer satisfaction and team efficiency.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted safety audits to identify hazards and ensure compliance with regulations.
- Investigated incidents and accidents to determine root causes and preventive measures.
- Maintained accurate safety records and documentation for regulatory inspections.
- Developed emergency response plans to address possible health and safety incidents.
- Collaborated with other departments within the organization on various initiatives related to health and safety.
Skills
- Customer relationship management
- Product knowledge
- Inventory management
- Sales reporting
- Effective communication
- Training development
- Team leadership
- Job estimating
- Maintenance planning
Timeline
Service Manager
Kaltire
2017.09 - Current