Pichayapa(Joanna) Srisawasdi
Toronto
Summary
Motivated professional focused on delivering exceptional support for the team. Successfully manages time-conflicting demands with professionalism in a fast-paced/front-of-house setting. Offers a strong background in verbal and written communication/skills.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Miku Restaurant
11.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed and assisted guests' inquiries with reservations, resolving any issues promptly and professionally, via telephone/email/in-person communication with accurate information delivery.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
- Oversaw fast-paced front desk operations and multi-tasked to meet guests' needs while keeping up with the peak time's flow.
Marketing Intern
Aburi Restaurants Canada
06.2023 - 09.2023
- Analyzed and monitored website traffic data using Google Analytics to improve user experience and increase online visibility.
- Compiled consumer feedback for all Toronto locations from various sources such as Google, OpenTable, etc., and delivered weekly reports (using Google Workspace) summarizing key performance indicators assisting management decision-making processes.
- Shadowed the marketing director to meetings to grow professional experience and provided administrative support to the marketing team.
- Updated company profiles on multiple online platforms as part of a reputation management strategy ensuring a positive brand image.
Maintenance Engineering Intern
Fairmont Royal York Hotel
01.2019 - 04.2019
- Assisted facility manager and supervisor with daily reports and keeping track of room status.
- Enhanced equipment efficiency by conducting regular preventive maintenance inspections in hotel rooms and common areas.
- Created preventative maintenance work orders and organized repair scheduling throughout the day.
- Participated in a monthly project called ‘Sparkled Moment’ to deliver guests a memorable experience during their stay.
Education
BBA - Tourism And Hospitality Management
George Brown College
Toronto, ON12.2023
Skills
- Data Entry/Data Collection
- Google Analytics
- Editing and Proofreading
- Public Relations
- Customer Service
- Information Protection
- Administrative Support
- Adaptability and flexibility
- Effective communication
- Preventive maintenance
- Work order management
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Referral
Ting Wang (Technical Animation at Disney Vancouver) - nanawang077@gmail.com
Gerard Amador (Technical Artist at insomniac games) - gamador@insomniacgames.com
Oliver Robles (General Manager at Miku Toronto) - oliver@mikutoronto.com
Timeline
Marketing Intern
Aburi Restaurants Canada
06.2023 - 09.2023
Guest Service Representative
Miku Restaurant
11.2022 - Current
Maintenance Engineering Intern
Fairmont Royal York Hotel
01.2019 - 04.2019
BBA - Tourism And Hospitality Management
George Brown College
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