Picasso Shema
Montreal,QC
Summary
Versatile and results-driven professional with experience at IPEX, adept in forklift operation and inventory management. Demonstrated ability to enhance warehouse efficiency and accuracy, alongside exceptional customer service skills. Proven track record in problem-solving and streamlining operations, significantly improving productivity and client satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Forklift Operator and Inventories
IPEX
09.2020 - 11.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Packing Operator
Aurora Cannabis
11.2019 - 08.2020
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
Call Center Representative
Forum Research
08.2018 - 07.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Glory Secondary School
12-2018
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Problem-solving skills
- Data entry
- Customer service
- Communicating with clients
- Programming coding
- Stock control
Languages
English
Native or Bilingual
French
Full Professional
Certification
Programming with c++
Web design with html
Timeline
Forklift Operator and Inventories
IPEX
09.2020 - 11.2023
Packing Operator
Aurora Cannabis
11.2019 - 08.2020
Call Center Representative
Forum Research
08.2018 - 07.2019
High School Diploma -
Glory Secondary School
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