Pia Garcia
Lake Elsinore
Summary
Excelling in workflow optimization and employee training. Enhanced operational efficiency through automated processes and effective inventory control. Committed to delivering exceptional customer service. Skilled in maintaining organizational standards.
Overview
7
7
years of professional experience
Work History
Office Manager
Angels of Haven Hospice Care
01.2024 - 11.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed phone calls
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
Server
Tokyo Sushi
02.2023 - 04.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Makers&Finders
03.2022 - 05.2022
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Barista and Trainer
Balboa Lily's
09.2017 - 12.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Established and maintained quality control standards.
- Controlled line and crowd with quick, efficient service.
- Came back Feb-Dec. 2023 as a seasonal worker.
Education
Certificate - Medical Billing And Coding
Hacienda La Puente Adult Education
La Puente, CA01-2024
Certificate - Bartending
ABC Bartending School
Las Vegas, NV01-2021
Skills
- Billing
- Inventory control
- Workflow optimization
- Employee training
- Office management
- Customer service
- Supply management
- Organizational skills
Timeline
Office Manager
Angels of Haven Hospice Care
01.2024 - 11.2024
Server
Tokyo Sushi
02.2023 - 04.2023
Barista
Makers&Finders
03.2022 - 05.2022
Barista and Trainer
Balboa Lily's
09.2017 - 12.2019
Certificate - Medical Billing And Coding
Hacienda La Puente Adult Education
Certificate - Bartending
ABC Bartending School