Pia Del Rosario

Intrinsically motivated and task-oriented individual who has excess of 4 years experience and a Graduate Studies degree in the field of Hospitality and Tourism Operations Management; Adaptable in highly stressful environment with ability to maintain composure and level of professionalism; Dedicated to providing quality service according to company standards; Strong interpersonal skills resulting in good oral and verbal communication; A team player who is flexible and cooperative; Seeking for a position as an Administrative Assistant

• Receptionist, Riverstone Residence, 2024-01-01, present, London, Ontario, Accomplished administrative duties such as filing, typing, copying, binding, scanning, and laminating as assigned by Managers, Handled payments from residents or family members, Assisted in making Key Fobs and made sure it's up-to-date, Assisted the Business Manager with reports such as Daily Debit Deposits & Cash Transactions at the reception, Exhibited polite and professional customer service communication via phone, e-mail, and mail
• Lead Receptionist/Administrative Assistant, Fox Hollow Retirement, 2021-01-01, 2024-01-01, London, Ontario, Assisted the Office Manager with payroll, the hours and payment of the employees are correct, Assisted in Auditing of Staff and Resident Files, Conducted inputting Marketing inquiries in the database, Supervised the Front Desk and provided feedback to the Front Office Manager, Provided exceptional customer relations or inquiries with residents, visitors, Agencies, Pharmacy and directed phone calls to the proper personnel, Arranged and booked travel arrangements for residents going to their appointments, Maintained an up-to-date list of residents and staff, Accomplished administrative duties such as filing, typing, copying, binding, scanning, and laminating as assigned by Supervisors
• Server, Fox Hollow Retirement, 2020-09-01, 2021-01-01, London, Ontario, Prepared meals, snacks, beverages for the residents with proper hygiene and sanitation, Maintained the cleanliness and sanitation of the kitchen as well as the dining area
• Server, Western University, 2019-08-01, present, London, Ontario, Provided exceptional customer service by exceeding customer’s expectations, Helped with special functions such as banquet set - up, table service and bar service, Restocked products and assist in other areas such as the kitchen and dish room
• Internship, Fanshawe College, 2019-08-01, 2019-12-01, London, Ontario, Assisted the guests with planning and booking of reservations, Upsold services and menu items or packages to reach monthly goals of the restaurant, Accurately entered information into database and processed payments while maintaining attention to detail and handling multiple priorities
• Food and Beverage Intern, Montage Palmetto Bluff, 2016-08-01, 2017-08-01, South Carolina, USA, Rendered excellent customer service with the highest standard effectively anticipating the needs and seeking to exceed expectations, Maintained cleanliness and a friendly ambiance in the workplace by removing the dirty glassware, silverware, and plates after use by guests, Refilled beverages and water, processed payments, and ran food to the tables while being efficient, Maintained a composed, professional, and calm attitude at all times; handled any complaints effectively

• Level I – Beer Enthusiast, 2021-06-23, Prud’homme Beer Certification
• WSET LEVEL 1 AWARD IN WINES, 2020-11-20, International Wine and Spirit Centre
• Revenue Management Foundations, 2020-05-10, Ideas Academic Concepts
• Oracle Hospitality e-Learning, 2019-12-01
• Emergency First Aid and CPR /AED Level C, 2019-07-20, Canadian Red Cross
• Safe Food Handling Certificate, 2019-06-22, Traincan Campus
• Smart Serve Certification, 2019-06-22, Smart Serve Ontario
• Academic Scholar, 2013-05-01, 2017-08-01, De La Salle - College of Saint Benilde, Manila, Philippines

• Fluent in English
• Mastery with the use of Microsoft Office Program, Opera Property Management System and MICROS Point of Sale System
• Learning new languages (French)
• Physical Fitness Training

• Hospitality and Tourism Operations Management, 2019-01-01, 2021-01-01, Fanshawe College, London, Ontario
• Bachelor of Science in Hotel, Restaurant, and Institution Management, 2013-01-01, 2017-01-01, De La Salle College of Saint Benilde, Manila, Philippines

Intrinsically motivated and task-oriented individual who has a Graduate Studies in Hospitality and Tourism Operations Management; Adaptable in highly stressful environment with ability to maintain composure and level of professionalism; Dedicated to providing quality service according to company standards; Strong interpersonal skills resulting in good oral and verbal communication; A team player who is flexible and cooperative; Seeking for a position as an Administrative Assistant

• Health and Safety Committee, Member, 2023-03-01, 2024-01-01, Fox Hollow Retirement Community
• Autism Speaks Canada Walk, 2019-06-02, H.B Beal Secondary School, London, Ontario, Assisted and guided attendees at the event, Helped in the distribution of snacks
• Bayanihan Filipino Federation, 2019-06-17, London, Ontario, Helped in food packing at London Foodbank
• Bayanihan Filipino Federation, 2019-06-22, London, Ontario, Helped in food preparation, serving food and beverages, set up buffet tables and cleaned the kitchen
• The London Club, 2019-10-06, London, Ontario, Helped in food preparation and clearing dirty plates and glasses

Available Upon Request