Phyllis Janine Salazar
Vancouver,BC
Summary
Dedicated Table Games Dealer with proven expertise in customer service and money handling. Skilled at managing high-stress situations and fostering strong client relationships to enhance guest loyalty.
Overview
12
12
years of professional experience
Work History
Table Games Dealer
Gateway Casinos
Burnaby, BC
05.2017 - 06.2023
- Dealt cards for various table games such as Baccarat, Blackjack and Poker, ensuring adherence to rules and regulations.
- Collaborated with team members to resolve disputes quickly and fairly during gameplay.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Provided exceptional customer service, enhancing guest experience and fostering repeat business.
- Managed game flow efficiently, maintaining an engaging atmosphere for players.
- Monitored player behavior to ensure compliance with gaming policies and procedures.
In-Store Brand Ambassador
Manpower for Advertising Services Agency
Manila Philippines
04.2011 - 12.2011
- Collaborated with marketing teams to refine messaging and align campaigns with target audiences.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
Tourism And Hospitality Management
Far Eastern University
Morayta Manila PhilippinesSkills
- Reliability and punctuality
- Excellent customer service
- Money handling expertise
- Team player mentality
- Patience and composure
- Time management abilities
- Task prioritization
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Table Games Dealer
Gateway Casinos
05.2017 - 06.2023
In-Store Brand Ambassador
Manpower for Advertising Services Agency
04.2011 - 12.2011
Tourism And Hospitality Management
Far Eastern University