Phyllis Madigan
Summary
Proven Truck Dispatcher with a track record of enhancing operational efficiency at Kindersley Transport by optimizing routes and reducing fuel costs. Excelled in building client relationships and resolving complaints, demonstrating strong communication and logistical coordination skills. Achieved high customer satisfaction through effective route planning and emergency response coordination.
Overview
21
21
years of professional experience
Work History
Truck Dispatcher
Kindersley Transport
Regina, SK
01.2024 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Monitored vehicle locations to coordinate timely arrivals.
DISPATCHER
VITRAN CANADA
REGINA
05.2003 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Provided customers with information on products and services.
Skills
- Strong Communication Skills
- Stress Tolerance
- Geographical awareness
- Logistics Coordination Knowledge
- Customer Relations
- Relationship Building
- Route Planning
- Telephone Etiquette
- Safety processes and procedures
- Data Entry
- Schedule Coordination
COACH SPECIAL OLYPMIC ATHLETICS IN REGINA
COACH A NUMBER OF SPORTS FOR THIS ORGANIZATION - CURLING, SOFTBALL, BOCCE, AND ASSIST IN OTHER SPORTS AS THE GROUP NEEDS
WAS CHOOSE TO TAKE A TEAM OF ATHELIC IN BOCCE TO THE 2024 SASKATHEWAN SUMMER GAMES
UMPIRE FOR CURL SASK
HAVE A LEVEL 3 UMPIRE CERTIFICATE IN THIS SPORT
HAVE DONE STATS AND TIMING FOR NUMEROUS EVENT AT THE PROFESSIONAL LEVEL BRIERS, SCOTTIES AND WORLDS
REFERENCES
AVAILABLE TO YOU UPON REQUEST
Timeline
Truck Dispatcher
Kindersley Transport
01.2024 - Current
DISPATCHER
VITRAN CANADA
05.2003 - 12.2023