Phyllis Horvat

• Answered incoming phone calls and addressed questions from other healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists, technicians, assistant with medication dispensing, labeling, checking, tracking, barcoding.
• Promoted patient confidentiality by adhering to regulations when handling personal information during transactions.
• Solved problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information, BPMH about prescriptions and medical conditions or arrange consultations with pharmacists.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Provided critical support in emergency situations, quickly gathering necessary medications.

Same duties as Alberta Health services

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured and compounded medications following standard procedures.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Educated patients on medical devices, the usage, precautions and enhancing patient understanding and safety.
• Developed patient education materials on medication management, contributing to community health awareness.
• Monitored ordering of pharmacy medication stock to maintain inventory and low overhead.