Phyllis Faasuamalie
Lathrop,CA
Summary
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
12
12
years of professional experience
Work History
Optician
Image Eye Care - Dr. Thomas Ha
2022.06 - 2023.06
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Managed over 60 customer calls & in person patients per day
Optician
Danville Optometric Group- Dr. Gregory Tom
2021.05 - 2022.06
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Mangaed over 50-60 customers by phone and in person
Optician
Valley Eye Care Center- Dr. Gagnon
2016.06 - 2021.06
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Managed 70-80 patients over the phone and in person
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Optician Assistant
Campbell Optometric Group- Dr. Arthur Ha
2011.04 - 2017.06
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Education
Skills
- Effective Working Relationships
- Customer Service
- Diagnostic Evaluation
- Contact Lens Care
- Corrective Lens Options
- Clerical Support
- Eyewear Brands
- Frame Fitting
- Eyeglass Repair
- Insurance Verification
Timeline
Optician
Image Eye Care - Dr. Thomas Ha
2022.06 - 2023.06
Optician
Danville Optometric Group- Dr. Gregory Tom
2021.05 - 2022.06
Optician
Valley Eye Care Center- Dr. Gagnon
2016.06 - 2021.06
Optician Assistant
Campbell Optometric Group- Dr. Arthur Ha
2011.04 - 2017.06
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