Phyll Ryu
Milton,ON
Summary
Expert retail sales professional offering 13 years of experience in retail customer service and luxury representative. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of jewellery and timepieces.
Overview
20
20
years of professional experience
Work History
Luxury Sales Representative/ Gemologist
KNAR
11.2023 - Current
- Create luxury experience for every clients who enters KNAR
- Provide high level customer service and support with product expertise and advanced selling skills
- Successfully achieve sales goals and service performance
- Grading loose diamonds and color stones for KNAR inventory and providing appraisal for clients' jewellery items in GIA guide line
- Maintained an up-to-date knowledge of luxury product offerings, ensuring accurate information for clients.
Elite Member of Million Dollar Achiever
Birks
01.2015 - 11.2023
- Work closely with clients to develop timely and effective customer service solutions
- Maintained an active knowledge of new products as Brand Ambassador, provide training for staff to ensure customer satisfaction
- Increase customer awareness by conducting jewellery and timepiece presentations in a clear and concise manner
- Experience with computer to research, retrieve and summarize information with excellence
- Responsible for opening and closing the store and balancing cash receipts on a daily basis.
Distributor for Wholesale Business
KONAD Canada
01.2013 - 01.2015
- Operated beauty and cosmetic business as Sole distributor and build the brand in Canada
- Attending aesthetic shows, visiting boutiques and stores to introduce new product lines and provide the guideline to assist clients
- Motivating a team to maximizing profitability and setting/meeting sales targets and ensure efficiency.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Gemologist
International Gemological Institute
01.2008 - 01.2013
- Grading Diamonds according to their quality in GIA standard for jewelry manufacturers
- Assist private clients grading their jewelry while they are present for appraisal and provide detailed explanations to their questions
- Grade colored stones and find out the Identification in GIA standard by using refractometer, polariscope, dichroscope, and magnification
- Lasering loose goods for its identification and/or personalized inscription
- Provide excellent customer service to manufacturer, wholesaler and retailer
- Provide training on diamond laser inscription.
Customer Service and Sales Professional
Birks
01.2004 - 01.2008
- Increased customer awareness and assisted staff by conducting diamond and colored stone presentations for customers in a clear and concise way
- On sight jewelry design, jewelry repair, and watch repair
- Responsible for opening/closing store, operations and customer service
- Re-hired from customer service rep to sales professional due to excellent customer service and closing sales result.
Education
Certification of Achievement -
Impress Customer Service
Graduate Gemologist -
Gemological Institute of America
Certificate of Accredited Jewelry Professional -
Gemological Institute of America
Jewellery Art 3-yr Diploma Program -
George Brown College
Skills
- Exceeding Customer Expectations
- Retail Merchandising
- Organization
- Meeting Sales Goal
- Strong communication and interpersonal skill
- Providing Knowledge
- Inventory Management
- Training and Development
Languages
Korean
Timeline
Luxury Sales Representative/ Gemologist
KNAR
11.2023 - Current
Elite Member of Million Dollar Achiever
Birks
01.2015 - 11.2023
Distributor for Wholesale Business
KONAD Canada
01.2013 - 01.2015
Gemologist
International Gemological Institute
01.2008 - 01.2013
Customer Service and Sales Professional
Birks
01.2004 - 01.2008
Certification of Achievement -
Impress Customer Service
Graduate Gemologist -
Gemological Institute of America
Certificate of Accredited Jewelry Professional -
Gemological Institute of America
Jewellery Art 3-yr Diploma Program -
George Brown College
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