Phuong Thanh Tran
Inglewood
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
4
4
years of professional experience
Work History
Sales Agent
Real Estate
Ho Chi Minh City
08.2020 - 07.2024
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in training new sales agents on company policies and sales techniques.
- Maintained knowledge of product features and promotions to effectively inform customers.
- Participated in team meetings to discuss sales strategies and market trends.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
- Offered coupons and special deals to increase customer spending.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Negotiated deals and handled complaints or objections.
- Identified customer needs by asking questions and advising on best solutions.
- Engaged customers to understand needs and provide tailored product recommendations.
Education
Chemical Analysis -
Da Nang University
Viet Nam10-2014
Skills
- Point-of-sale systems
- Sales techniques
- Customer relationship management
- Product knowledge
- Sales strategies
- Conflict resolution
- Customer engagement
- Team collaboration
- Negotiation skills
- Problem solving
- Sales presentations
- Social media marketing
- Closing sales
- Contract negotiations
- Sales training
Languages
English
Professional
Vietnamese
Professional
Timeline
Sales Agent
Real Estate
08.2020 - 07.2024
Chemical Analysis -
Da Nang University
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