Phuong Anh NGUYEN

•Develop and maintain strong commercial relationships with:

-Major 4-5 star hotels, International & Regional Chain hotels in Hanoi & the North, Danang-Hoian, Vietnam (Year 2019 - 2021)

-Regional Chains in the US & Canada specifically Ski destinations and National Parks (Year 2021 - 2022)

-33 properties in Las Vegas, Nevada whose Gross Sales CY is slightly over US$23.9M and RN Multiplier is 20% as of June 2024.

•Audit and optimize Direct Connectivity/ Direct Contract setups of hotels and distribution setups for travel intermediaries.

•Compile and analyze smart reports to increase productivity within the portfolio.

•Identify business opportunities based on market behaviors and trends.

•Obtained information about customer and market needs by conferring with customers and meeting each B2C Market Manager.

•Maintained and maximized properties' top ranking and approximately VND 2-billion month revenue within online travel agents with a limited allotment of 10 rooms per night.

•Performed detailed market analysis on competitor set and end-user customers.

•Prepared data summary documents and presented reports on monthly sales performances and pricing strategies.

•Studied tourists, locals and business owners' opinions on visitors' travel behaviors, satisfaction and levels of interest in heritage tourism.

•Implemented an online marketing plan for a tour to Bhutan started during Lunar New Year 2017.