PHUONG PHAM
Rosemead
Summary
Results-oriented operations leader with 5+ years of experience in high-volume environments. Successfully managed performance metrics and implemented process enhancements, improving service delivery and operational efficiency. Collaborated with cross-functional teams to align workflows with business objectives, ensuring exceptional customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Duc Thanh Smile
El Monte
01.2026 - Current
- Coordinated schedules and appointments for staff and clients to optimize time management.
- Provided exceptional customer service to visitors and phone inquiries daily.
- Managed office correspondence and organized incoming and outgoing mail.
- Maintained filing systems and ensured accurate record-keeping practices.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Supported bookkeeping by managing invoicing and tracking expenses accurately.
- Facilitated interdepartmental communication to improve collaboration.
Operations Manager
Concentrix Thailand
Bangkok
10.2022 - 03.2025
- Led end-to-end operations for a high-volume, customer-facing enterprise environment, ensuring consistent service delivery aligned with business objectives and SLAs.
- Owned operational KPIs and performance reporting, delivering clear insights and recommendations to senior management to drive efficiency, quality, and customer satisfaction.
- Partnered closely with internal stakeholders and leadership to understand operational needs and translate them into scalable workflows, performance metrics, and reporting structures.
- Acted as a key liaison between frontline teams and cross-functional partners, ensuring operational output meets stakeholder expectations and business requirements.
- Designed and implemented process improvements to optimize productivity, reduce turnaround time, and improve service quality in a fast-paced environment.
- Managed staffing, scheduling, and workload distribution to optimize operational coverage during peak demand and maintain cost efficiency.
- Prepared executive summaries and dashboards to clearly communicate performance trends and identify risks and improvement opportunities.
- Provided operational insights and analysis to support business initiatives and inform decision-making and future planning.
- Ensured accuracy, attention to detail, and data integrity across operational reporting and documentation.
Education
BACHELOR'S DEGREE - International Economic Relations
National University of Vietnam
Ho Chi Minh, Vietnam01-2015
Skills
- Customer service
- Office management
- Clerical support
- Data entry
- Record keeping
- Invoice processing
- Time management
- Data analysis
- Excel data analysis
- Data cleansing
- Database management
- SQL database management
- Data visualization
- Process optimization
Websites
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Thai
Elementary
Spanish
Elementary
Certification
- Data Analytics - Maven Analytics Studio
Timeline
Office Assistant
Duc Thanh Smile
01.2026 - Current
Operations Manager
Concentrix Thailand
10.2022 - 03.2025
BACHELOR'S DEGREE - International Economic Relations
National University of Vietnam