Phuc Loc Ho

• Supervised front-of-house operations to ensure excellent customer service and satisfaction.
• Trained and mentored staff on best practices for service efficiency and guest engagement.
• Coordinated daily schedules to optimize staffing levels during peak hours.
• Implemented new procedures that improved workflow and enhanced team collaboration.
• Resolved customer complaints promptly, fostering a positive dining experience.
• Reduced wait times with effective scheduling and efficient delegation of tasks among FOH staff members.
• Controlled expenses and boosted profitability by managing labor costs.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

As a Help Cook

• Followed health, safety and sanitation guidelines while preparing and serving food.
• Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
• Demonstrate versatility in cooking style by preparing a variety of cuisines, including Asian fusion and vegetarian dishes.
• Mentored junior staff members by sharing knowledge of cooking techniques and best practices within the industry.
• Received positive feedback on dish taste and presentation, contributing to repeat business from satisfied customers.
• Washed, peeled, and cut vegetables in advance to save time on food preparation.
• Managed inventory and ordered food and supplies to maintain adequate stock.

As a Server

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Bussed and reset tables to keep dining room and work areas clean.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Answered customers' questions, recommended items, and recorded order information.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Managed inventory of dining supplies to prevent shortages during service.

Cooks food from raw ingredients into meals using a variety of cooking techniques.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared food from raw ingredients into meals using a variety of cooking techniques (Cooking "from scratch")
• Preparing food for patients with different dietary requirements
• Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
• Collaborate with team members to provide daily meal services to several hundreds of patients in hospitals, long-term care homes, personal care homes, and private care facilities.
• Maintained proper food safety practices, ensuring a healthy and safe dining environment for patients an d their families.