Phuc Bui (Phil)
Saskatoon,SK
Summary
Skilled IT Field Support Technician with more than 8 months experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines.
Excellent working knowledge of Operating systems as well as providing hardware support for PC.
Experience with customer service, ability to deal with users who are not technical person.
Quick learner, who can work independently or as part of a team. Ability to arrange, create instruction documents to communicate to other people.
Self-motivated, very organized and efficient. Working with any schedule (nights, weekends, holidays).
Overview
2
2
years of professional experience
Work History
Service Desk Analyst - Co-Op
Royal Victoria Regional Health Centre
05.2022 - 09.2022
- Experience and knowledge when working in Tech Support field
- Support clients, trying to fix technical issues immediately, creating the tickets, working on the tickets assigned from the system, troubleshooting - resolving technical issues from the OPS system
- Able to deal with client who are not technical person to direct them go through the issue
- Have a strong relationship with clients and coworkers.
IT Desktop Technician - Student Co-op
Georgian College
01.2023 - 05.2023
- Providing troubleshooting services for all computing technology related hardware and software to all client groups (faculty, staff and students).
- Configuring, maintaining and deploying computer technology to all client groups and college spaces.
- Working with other IT teams to deliver computing technologies, services and resolutions to all client groups.
- Responding to client questions and requests related to college systems, computing technologies and services.
- Responding to and resolving incidents delivered via ticketing system and documenting responses and solutions.
- Creating communications, materials and knowledge articles.
Food Server / Customer Service Cashier
Centra Food Market
01.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
Education
Computer System Technician - Networking (Co-op) Diploma -
Georgian College
Barrie, Ontario09.2023
Skills
- Operating systems
- IT management
- Network administration
- Customer support
- Troubleshooting
- Network setup
- Experience with types of hardware
- Relationship Building
- Creative Problem Solving
- Communication Skills
- Time Management
- Self-Motivation
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
IT Desktop Technician - Student Co-op
Georgian College
01.2023 - 05.2023
Service Desk Analyst - Co-Op
Royal Victoria Regional Health Centre
05.2022 - 09.2022
Food Server / Customer Service Cashier
Centra Food Market
01.2022 - 08.2023
Computer System Technician - Networking (Co-op) Diploma -
Georgian College
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