Phu Kim
Garden Grove
Summary
Experienced and dynamic Studio Manager with a proven track record in operations, team leadership, and customer engagement. Adept at optimizing workflow, boosting sales, and fostering a high-vibe work culture. Bilingual in English and Vietnamese, with a natural talent for building relationships and exceeding performance goals. Passionate about wellness, hospitality, and leading with heart and hustle.
Overview
3
3
years of professional experience
Work History
Studio Manager
Perspire Sauna Studio
07.2024 - Current
- Oversee daily studio operations, ensuring a seamless, high-quality guest experience.
- Lead, train, and empower a team of staff to meet performance goals and maintain brand standards.
- Surpassed monthly revenue goal by 30%, generating record-breaking sales in November 2024 — top-performing studio result in the region.
- Improved customer satisfaction score on Listen360 from 60% to 90% within first month of tenure, reflecting major gains in service quality and guest experience.
- Drive membership growth through strategic sales initiatives and community engagement.
- Monitor inventory, ordering, and studio supplies to support operational efficiency.
- Collaborate with upper management to implement new programs and process improvements.
Assistant Studio Manager
Perspire Sauna Studio
10.2023 - 07.2024
- Liaised with upper management and clients to address concerns and elevate customer service.
- Maintained accurate inventory levels and conducted regular audits.
- Supported new sales strategies to exceed revenue goals.
- Developed client relationships to boost retention and referrals.
Membership Sales Associate
Perspire Sauna Studio
04.2023 - 10.2023
- Consistently surpassed monthly sales targets for memberships and packages.
- Delivered premium customer service to enhance member loyalty.
- Processed transactions via Mindbody with precision and speed.
Cashier/Customer Service
Lowes
11.2021 - 08.2022
- Handled cash and card transactions efficiently and accurately.
- Managed customer issues and provided positive in-store experiences.
Education
High School Diploma -
Bradley-Bourbonnais Community High School
Bradley, IL05-2020
Skills
- Team Leadership & Staff Development
- Sales Strategy & Membership Growth
- Client Relations & Retention
- Scheduling & Operations Management
- Bilingual: English & Vietnamese
- Mindbody & Homebase Systems
- Conflict Resolution
- Inventory & Supply Management
Timeline
Studio Manager
Perspire Sauna Studio
07.2024 - Current
Assistant Studio Manager
Perspire Sauna Studio
10.2023 - 07.2024
Membership Sales Associate
Perspire Sauna Studio
04.2023 - 10.2023
Cashier/Customer Service
Lowes
11.2021 - 08.2022
High School Diploma -
Bradley-Bourbonnais Community High School
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