Phong Ly
Ottawa,Ontario
Summary
- Sales professional with over 7 years of experience in customer sales and service roles. Consistently exceeds sales targets while enhancing customer satisfaction. Demonstrates strong engagement skills and adaptability in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Apple Specialist
Apple Inc
Ottawa, ON
07.2024 - 01.2026
- Surpassed sales quotas for Apple Care Warranty KPI metrics, achieving 67% against a 50% goal.
- Consistently exceeded Apple Connected Services metrics, elevating the Bayshore Apple Store to rank #1 in Service KPI in all of Canada.
- Established strong rapport with customers to enhance tailored experiences and ensure customer retention.
- Adapted swiftly to changing priorities in high-volume, fast-paced environments.
Account Representative
Movati Athletic
Ottawa, Ontario
03.2023 - 07.2024
- Exceeded expectations through consistently placing top 15 in company wide customer service/sales leaderboards
- Strong capabilities of consistently maintaining above company standard sales targets by 10%
- Building and maintaining member relations though consistent customer follow up on products
Sales Manager
GoodLife Fitness
Ottawa, Ontario
07.2022 - 03.2023
- Managed a team of sales to identify areas of opportunity to improve performance, resulting in a 20% increase to sales quotas and 65% close rate
- Set/Met team sales and personal goals through creative problem solving using short and long term sales strategies to drive profitable sales growth
- Served as a contact point for escalated client issues to increase client retention from 55% to 70%
Skills
- Excels in a team environment as demonstrated during the 7 years in various customer service roles
- Capable of filling a leader role in order to meet group goals
- Strong technical communications skills to prepare detailed reports/effective presentations
- Experience with multiple Customer Relationship Management systems
- Fluent in English, Chinese (Cantonese), Intermediate Vietnamese
Timeline
Apple Specialist
Apple Inc
07.2024 - 01.2026
Account Representative
Movati Athletic
03.2023 - 07.2024
Sales Manager
GoodLife Fitness
07.2022 - 03.2023