Phoenix Samson

Oakley

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Certification

Work History

Warehouse Associate

Amazon

11.2023 - Current

Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Consistently lifted materials weighing as much as 50 pounds.
Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Maintained clean, orderly work environment free of hazards.
Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Assembled pallets and crates for secure transportation of materials.
Loaded and unloaded materials onto and off of trucks for fast shipment.

Warehouse Worker

Fresenius Medical Care NA

01.2023 - 11.2023

Reduced order processing times with streamlined picking, packing, and shipping procedures.
Verified quantity and description of materials received by checking merchandise against packing list.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Maintained clean, orderly work environment free of hazards.
Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Reduced order processing times with meticulous attention to order picking and packaging.
Enhanced order fulfillment accuracy, double-checking each order against its picking list.

Shift Manager

McDonald's

07.2018 - 01.2023

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Barista

Starbucks

07.2021 - 10.2022

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Followed exact recipes for mixing and preparing beverage and food items.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Used POS system to accurately enter orders and process payments.
Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Education

High School Diploma -

Freedom High School

Oakley, CA

06-2020

Skills

Workplace cleanliness
Multitasking and organization
Clear communication
Active listener
Team leadership

Conflict resolution
Organizational skills
Resolving complaints
Multitasking Abilities
Reliable and dependable