PHOENIX MAXWELL
Anaheim
Summary
I am a reliable and hard working candidate ready to take on challenges and excited at the prospect of interacting with customers and managing front operations in a professional setting. Adaptable worker recognized by peers for my effective leadership and multitasking skills. Looking to apply my understanding of staff management and strategic planning at a company where I can apply and expand my skillset.
Overview
9
9
years of professional experience
Work History
Server
Sugarfish by Sushi Nozawa
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server Assistant
Pendry Hotel
10.2023 - 01.2024
- Helped keep dining area customer-ready with expert table bussing and resetting
- Carried beverage and food trays to customer tables for serving
- Welcomed and sat customers in available spaces before taking orders
- Kept professional standards throughout each visit, including greetings, table service and departures
Sales Associate
Massage Envy
08.2023 - 10.2023
- Assisted with training new employees on sales procedures
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Established a positive rapport with customers by delivering friendly, personalized service
Shift Supervisor
Starbucks
08.2018 - 08.2023
- Complied with company standards and policies, setting example for team members
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Provided ongoing coaching and feedback to barista staff to improve performance and increase sales
- Multitasking professional with exceptional composure and poise
- Expert in leadership, problem solving and time management
CASHIER
Naugles Tacos & Burgers
04.2016 - 07.2017
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Greeted customers, provided excellent customer service, and addressed customer inquiries
- Developed a thorough knowledge of menu items and their preparation methods
Skills
- Coaching And Mentoring
- Detail Oriented
- Engaging Personality
- Staff Management
- Inventory Management
- Effective Listening And Communication
Timeline
Server
Sugarfish by Sushi Nozawa
01.2024 - Current
Server Assistant
Pendry Hotel
10.2023 - 01.2024
Sales Associate
Massage Envy
08.2023 - 10.2023
Shift Supervisor
Starbucks
08.2018 - 08.2023
CASHIER
Naugles Tacos & Burgers
04.2016 - 07.2017
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