PHOEBE HAZEL MELLEZA
POWELL RIVER,BC
Summary
Proven leader in food service management, notably with Mcdonald's Dba VShah Foods Inc., where I enhanced customer satisfaction and operational efficiency. Expert in staff leadership and inventory management, I significantly reduced waste and improved team productivity. My strategic scheduling and employee development efforts boosted retention and service standards, showcasing a commitment to excellence and results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Mcdonald's Dba VShah Foods Inc.
2023.12 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Food Service Supervisor
PK RAM Family Restaurants Ltd.
2022.10 - 2023.12
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Store Manager
Super 50 Corporation
2021.05 - 2022.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Second Assistant Manager
Golden Arches Development Corp.
2016.06 - 2021.06
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Actively participated in community outreach events representing the business and promoting brand awareness within local market.
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
Manager Trainee
Golden Arches Development Corp.
2015.11 - 2016.05
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Restaurant Marketing
Golden Arches Development Corp.
2013.11 - 2015.11
- Supported restaurant marketing efforts by participating in local food festivals and other promotional events, showcasing signature dishes to potential customers.
- Contributed to restaurant marketing efforts by participating in community events and showcasing signature dishes.
- Worked closely with sales teams to ensure alignment between marketing efforts and sales objectives ultimately driving company revenue forward.
- Enhanced brand recognition through careful attention to detail in creating visually appealing marketing materials.
Education
Bachelor of Science - Customs Administration
MATS College of Technology ,Inc.
Davao City Philippines03.2015
High School Diploma -
Systems Plus College Foundation
Balibago Angeles Pampanga, Philippines04.2009
GED -
Lagao 2nd Bo. Elementary School
General Santos City Philippines04.2005
Skills
Staff Supervision
Staff Leadership
Schedule Management
Inventory Management
Employee Development
Employee Scheduling
Operations Management
Service Training
Languages
English
Full Professional
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Food Service Supervisor
Mcdonald's Dba VShah Foods Inc.
2023.12 - Current
Food Service Supervisor
PK RAM Family Restaurants Ltd.
2022.10 - 2023.12
Store Manager
Super 50 Corporation
2021.05 - 2022.09
Second Assistant Manager
Golden Arches Development Corp.
2016.06 - 2021.06
Manager Trainee
Golden Arches Development Corp.
2015.11 - 2016.05
Restaurant Marketing
Golden Arches Development Corp.
2013.11 - 2015.11
Bachelor of Science - Customs Administration
MATS College of Technology ,Inc.
High School Diploma -
Systems Plus College Foundation
GED -
Lagao 2nd Bo. Elementary School
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
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